topic Re: Caller display in Home Phone

Caller display

milly_50 — Fri, 11 Aug 2023 15:50:05 GMT

I’m hoping someone can help me.

Recently I have been having issues with my landline displaying ‘call’ every time someone rings, instead of their name.
It has worked in the past and I have checked the account and caller display is activated.

Hopefully, this issue can be solved.

Thanks in advance…

Re: Caller display

Anonymous — Mon, 14 Aug 2023 05:36:57 GMT

Morning,

I'm sorry to hear this. Could you try switching off the Caller Display service in your My Account and once this is removed (this can take a few hours) then try adding this again in your My Account. Please let us know how you get on.

Thanks

Re: Caller display

milly_50 — Tue, 15 Aug 2023 12:18:34 GMT

Hi Michelle,

thanks for getting back to me.

I turned the caller display off yesterday and have reactivated just now. It says that it will become live after midnight tonight, so will report back tomorrow.

Best wishes,

Milly.

Re: Caller display

Anonymous — Tue, 15 Aug 2023 12:20:01 GMT

Good afternoon,

Thanks for the update 🙂

Thanks

Re: Caller display

milly_50 — Wed, 16 Aug 2023 13:06:23 GMT

Hi Michelle,

Tested the landline this morning, after checking that caller display was reactivated on the account. Unfortunately, it is still not working and the word ‘call’ is displayed regardless of who rings, instead of their contact details.

Hopefully, something else can be done to sort this issue out.

Thanks.,

Milly.

Re: Caller display

Anonymous — Wed, 16 Aug 2023 13:32:55 GMT

Hello,

Thanks for trying this and I'm sorry to hear that there has been no change. Just before we pass this over, can I confirm if you've also tested with a different handset just to rule this out?

Thanks

Re: Caller display

milly_50 — Wed, 16 Aug 2023 14:03:38 GMT

Hi there,

Unfortunately, I don’t have another landline phone to test it with and cannot access one easily.

However, I will state that until 2-3 days ago, the caller display was working perfectly and has been ever since I moved to this property. (Over a year ago).

Thanks,

Milly.

Re: Caller display

Chris-TalkTalk — Wed, 16 Aug 2023 14:28:06 GMT

Hi Milly,

Could you try unplugging your telephone from the electric socket and leave it unplugged for about 5 minutes, then plug back in and retest. Please let us know how you get on.

Thanks

Chris

Re: Caller display

milly_50 — Wed, 16 Aug 2023 14:57:53 GMT

Hi Chris,

Yes, I have already tried this. It did not fix the problem unfortunately.

Milly.

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 06:49:48 GMT

OK thanks. Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number

Chris

Re: Caller display

milly_50 — Thu, 17 Aug 2023 07:14:05 GMT

Hi Chris,

just checked the phone number and it was an old one, so have updated it.
thanks,

milly

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 07:24:48 GMT

OK thanks. I've made a change so could you please retest and let me know if caller display is now working

Chris

Re: Caller display

milly_50 — Thu, 17 Aug 2023 08:19:26 GMT

Just tested it.
sorry to say that it is still not working.

Milly.

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 08:22:35 GMT

Thanks for retesting. Are you able to test your telephone on someone else's line (friend, family member, neighbour), to confirm that it's working OK

Chris

Re: Caller display

milly_50 — Thu, 17 Aug 2023 08:36:42 GMT

Yes I did test the phone on my neighbour’s line and it was working ok.

I have run all the tests I can think of and nothing is working.
milly.

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 08:44:19 GMT

OK, I'll remove caller display at my end, leave it a couple of hours and then re-add it, hopefully that will fix it

Chris

Re: Caller display

milly_50 — Thu, 17 Aug 2023 08:50:34 GMT

Ok Chris,

thanks for that.

I’ll test again once you let me know when you’ve added it back to the account.

milly

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 08:52:10 GMT

OK, no problem

Re: Caller display

Chris-TalkTalk — Thu, 17 Aug 2023 13:36:22 GMT

Sorry, I forgot about this, just re-added it now. Could you give it a couple of hours and then retest

Thanks

Chris

Re: Caller display

milly_50 — Thu, 17 Aug 2023 16:27:59 GMT

Hi Chris,

I can happily say that my caller display is now working!

Thank you so much for all your support and help to get it up and running again.

Milly.