topic Re: Digital Voice App in Home Phone

Digital Voice App

Richard2020 — Sat, 05 Aug 2023 15:09:23 GMT

I installed the digital voice app a week or two ago and landline calls transfer to my mobile which is really useful. However the app doesn't stay logged in and almost daily I get an advice that I'm logged out. Until I log in (which is quickly done with saved password) calls are not transferred. Is there a way to keep the app logged in?

Re: Digital Voice App

Anonymous — Mon, 07 Aug 2023 05:31:46 GMT

Morning,

Have you had a look at the below Help Guide?

TalkTalk Digital Voice App - TalkTalk Help & Support

Thanks

Re: Digital Voice App

Richard2020 — Wed, 09 Aug 2023 20:28:13 GMT

Yes I have successfully installed the app and it is working fine. Every morning it has logged out on my mobile and is no longer working until I log in again

Re: Digital Voice App

Anonymous — Thu, 10 Aug 2023 05:02:04 GMT

Morning,

Thanks for confirming. I'll look into this further and will post back as soon as I know more.

Thanks

Re: Digital Voice App

Anonymous — Thu, 10 Aug 2023 07:49:29 GMT

Hello,

Our team have asked if you could please confirm which device you are using please (android or apple) and also what version IOS is this running too?

Thanks

Re: Digital Voice App

Richard2020 — Thu, 10 Aug 2023 10:19:37 GMT

Thanks, it's Android version 13 (Samsung A71 phone)

Re: Digital Voice App

Anonymous — Thu, 10 Aug 2023 10:24:01 GMT

Hi,

Thank you for confirming. I've let the team know now and will post back again as soon as I have an update.

Thanks

Re: Digital Voice App

Anonymous — Mon, 14 Aug 2023 06:16:31 GMT

Morning,

Our team have asked if you could try logging into the app with your phone number rather than an email address. You would log in as normal but use your landline number in the login/first box, then password as normal and then tick the remember my password box. Please let us know how you get on.

Thanks

Re: Digital Voice App

Anonymous — Tue, 15 Aug 2023 05:34:19 GMT

Hello,

Just checking back in to see how you're getting on?

Thanks

Re: Digital Voice App

Anonymous — Thu, 17 Aug 2023 06:22:01 GMT

Morning,

Is everything now working ok for you?

Thanks

Re: Digital Voice App

Richard2020 — Sat, 19 Aug 2023 16:54:06 GMT

Hi, this seems to have solved the problem - thanks very much for your help

Re: Digital Voice App

Anonymous — Mon, 21 Aug 2023 05:23:49 GMT

Morning,

I'm really glad to hear this and please let us know if you need any further assistance 🙂

Thanks