topic Re: Can't access voice messages on talktalk landline in Home Phone

Can't access voice messages on talktalk landline

GaynorO — Thu, 13 Apr 2023 10:54:13 GMT

Can't access voice messages on talktalk landline. Was working fine then stopped for no apparent reason. Can anyone help fix this. Thanks Gaynor

Re: Can't access voice messages on talktalk landline

Karl-TalkTalk — Thu, 13 Apr 2023 11:01:08 GMT

do you mean voicemail messages that have been left for you.

Thanks

Karl.

Re: Can't access voice messages on talktalk landline

GaynorO — Mon, 17 Apr 2023 08:37:13 GMT

Hi Karl

Yes that's correct. It was working fine and then just stopped when nothing had been changed this end.

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Chris-TalkTalk — Mon, 17 Apr 2023 08:54:29 GMT

Hi Gaynor,

What happens when you try to access your voice mails?

Chris

Re: Can't access voice messages on talktalk landline

GaynorO — Mon, 17 Apr 2023 13:58:57 GMT

Hi Chris

The phone dials the 1571 numbers but after that nothing happens.

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Chris-TalkTalk — Mon, 17 Apr 2023 14:06:12 GMT

OK thanks, are you using the Grandstream digital voice adapter?

Chris

Re: Can't access voice messages on talktalk landline

GaynorO — Mon, 17 Apr 2023 14:09:23 GMT

Not sure. It was all updated by talktalk to fibre about a year ago, so I presume talktalk did whatever they would normally do to keep everything working.

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Chris-TalkTalk — Mon, 17 Apr 2023 14:11:59 GMT

OK thanks, does you telephone connect directly to the router?

Chris

Re: Can't access voice messages on talktalk landline

GaynorO — Mon, 17 Apr 2023 15:35:04 GMT

Just checked and the phone is connected to the grandstream box

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Anonymous — Tue, 18 Apr 2023 05:39:08 GMT

Morning,

Just to confirm, you currently have the ONT, eero and the grandstream digital voice adapter? Have you tried powering down the digital voice adapter and the eero for a full 30 minutes and then tried connecting this again?

Thanks

Re: Can't access voice messages on talktalk landline

GaynorO — Tue, 18 Apr 2023 09:05:07 GMT

Hi,

I do have the grandstream and the eero but not sure what you mean by the ONT.

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Chris-TalkTalk — Tue, 18 Apr 2023 09:32:30 GMT

The ONT is the box on the wall

Chris

Re: Can't access voice messages on talktalk landline

GaynorO — Tue, 18 Apr 2023 14:14:24 GMT

Hi Chris

In that case yes I do have all three but I have not tried switching off the eero and grandstream yet as my daughter is using the inernet for her exam coursework which has to be handed in tomorrow so don't want to cause any disruption.

Thanks

Gaynor

Re: Can't access voice messages on talktalk landline

Chris-TalkTalk — Tue, 18 Apr 2023 14:19:01 GMT

OK thanks Gaynor, when you get chance could you power down the ONT, eero and Grandstream DVA, leave them off for at least 30 minutes then switch back on and retest

Thanks

Chris

Re: Can't access voice messages on talktalk landline

GaynorO — Tue, 18 Apr 2023 17:09:11 GMT

Thanks for your advice. My concern is that when the ONT box etc was installed I was told by the openreach engineer to never switch the ONT box off.

Re: Can't access voice messages on talktalk landline

Anonymous — Wed, 19 Apr 2023 05:47:02 GMT

Hello,

We wouldn't recommend switching the ONT off too many times, however just for testing switching the ONT off once should be fine. Please let us know how you get on.

Thanks

Re: Can't access voice messages on talktalk landline

GaynorO — Fri, 18 Aug 2023 11:45:36 GMT

I can't access my landline voicemail again. It keeps randomly not working when I haven't changed anything. Been not working for a few weeks now. Message box is full but can't access any of the messages. Also can't make phone calls but can receive calls. Makes the dialing tones but then nothing happens.

Re: Can't access voice messages on talktalk landline

Anonymous — Mon, 21 Aug 2023 05:06:08 GMT

Morning,

I'm sorry to hear this. Just to confirm, have you tried powering down the ONT and digital voice adapter for a full 30 minutes and then retested this again?

Thanks

Re: Can't access voice messages on talktalk landline

GaynorO — Mon, 21 Aug 2023 18:39:15 GMT

Hi Michelle

Thanks for your help.

Just switched the ONT etc off for the 30 minutes and it seems to have done the trick. Hopefully it won't stop working again. Do you have any idea why this keeps happening?

Re: Can't access voice messages on talktalk landline

Anonymous — Tue, 22 Aug 2023 05:09:15 GMT

Morning,

Thanks for confirming. How often does this keep happening?

Thanks