topic Re: No dial tone but Internet working OK in Home Phone

No dial tone but Internet working OK

niick1 — Tue, 22 Aug 2023 13:38:13 GMT

No dial tone at all, been away for a couple of weeks so don't when this happened.

Internet is fine, no problems there.

Checked all connections and connected a brand new corded phone to the master socket, nothing doing.

HELP!

GaryNR32 — Tue, 22 Aug 2023 22:19:15 GMT

This is the same as I've been experiencing near Basingstoke.

Karl-TalkTalk — Wed, 23 Aug 2023 06:43:44 GMT

Tests are showing a loop fault in or near the property.

Does your master socket have a 'Test Socket' ? If so have you tested at this ?

If not, and you only have one socket, and as you have tested with a new handset with nothing else connected, then an engineer would be required.

If you can confirm, we can then start the booking process with you.

Thanks

Karl.

niick1 — Wed, 23 Aug 2023 07:31:55 GMT

All sorted out within the hour, phone line now working as it should.

Thankyou.

Karl-TalkTalk — Wed, 23 Aug 2023 07:39:37 GMT

That's great news.

Thanks

Karl.