topic Re: No dial tone for landline - broadband working fine?? in Home Phone

No dial tone for landline - broadband working fine??

GaryNR32 — Tue, 22 Aug 2023 09:36:52 GMT

Morning,

I don't get a dial tone with my landline and yet my broadband is working fine.

I believe the phone is working OK but doesn't ring when I dial it either.

Any suggestions?

Also, do I have to have a landline if I never use it?

Thanks

Gary

Gliwmaeden2 — Tue, 22 Aug 2023 10:04:40 GMT

It's a good idea to check with a second handset regardless, but otherwise it sounds like there's a fault on the line, @GaryNR32.

Have you checked it in My Connection (via Service Status Dashboard)? Go via the forum menu: help with your service.

You can't have traditional ADSL or FTTC without the landline even if you never make calls - the infrastructure uses it.

With Full Fibre, new infrastructure is installed and you don't then have a landline.

GaryNR32 — Tue, 22 Aug 2023 10:21:40 GMT

I don't have a second handset, so I'd have to go and buy one just for that purpose.

Thanks for your response, let's see what TalkTalk say.

Regards

Gliwmaeden2 — Tue, 22 Aug 2023 11:01:26 GMT

I see that you do in fact have a problem with your Broadband that you posted about today:

This will be related to the phone line not working.

GaryNR32 — Tue, 22 Aug 2023 11:06:59 GMT

Yes, I've already run many speed tests and connection tests, with varying results.

Have spent a few hours chatting to support staff too but to no avail....

Just thought I'd try a different angle of attack.

Karl-TalkTalk — Wed, 23 Aug 2023 06:14:26 GMT

I can see that this fault is now logged out to Openreach.

Regards,

Karl.

GaryNR32 — Thu, 24 Aug 2023 13:08:13 GMT

Well, well , well....

I have a dial tone and I can ring my landline again!!!

So there was a problem on the TALKTALK side and not my side, as I thought.

Thanks for getting it resolved but no thanks for the hoops your chat support staff made me go through....

Regards

Karl-TalkTalk — Thu, 24 Aug 2023 13:31:19 GMT

I'm glad to hear that service has been restored for you.

Regards,

Karl.