topic Phone line not working in Home Phone

Phone line not working

olodart79 — Thu, 31 Aug 2023 19:46:29 GMT

Hi. I have a problem with my phone line. I can't make or receive calls. The handset works fine . there is a dial tone but there is no signal. I have checked my other handset and still the same problem. I have connected to master socket but made no difference.All the cables are fine.

I have done a line test but it says "Sorry, we had a problem checking your services"

Can any one help.I need my phone working ASAP please

Re: Phone line not working

Gliwmaeden2 — Thu, 31 Aug 2023 20:47:01 GMT

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @olodart79.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Staff will use the information to check your line in the morning. Look for a response from them on here tomorrow.

Re: Phone line not working

Chris-TalkTalk — Fri, 01 Sep 2023 06:39:35 GMT

Hi olodart79,

I'm sorry to hear that you are experiencing problems with your service.

Do you have our Future Fibre service?

Chris

Re: Phone line not working

Shayelol7# — Fri, 15 Dec 2023 10:57:12 GMT

My landline is not working properly. And has not been working for sometime now. I have done the required checks but still no luck. When I lift the receiver to make a call there is an engaged sound. Both receivers have been checked no fault there. I need this line open because of hospital appointments as I am undergoing treatment

Re: Phone line not working

Anonymous — Fri, 15 Dec 2023 10:58:32 GMT

Hi Shayelol7#,

I'm really sorry to hear this. Please can you create your own topic and we can look into this straight away for you.

Thanks

Michelle