topic Re: No Dial Tone for the past five days in Home Phone

No Dial Tone for the past five days

beclaw69 — Mon, 11 Sep 2023 20:48:30 GMT

I haven’t had a dial tone on the landline for the past five days. However when we try and call our number on a mobile you can hear it ring but the actual phone on the landline does not ring. We have tried using another handset but no luck! The line is completely dead and we contacted TalkTalk last week and had no response back.

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Tue, 12 Sep 2023 06:00:39 GMT

Hi beclaw69

I'm really sorry to hear this.

The line test has detected a potential fault. Just to confirm, have you also tried the alternative handset at the test socket?

Re: No Dial Tone for the past five days

beclaw69 — Tue, 12 Sep 2023 08:38:44 GMT

Yes I can confirm, we have tested a corded Unit at the test socket and no luck. We are getting concerned that we are paying for something we are not receiving.

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Tue, 12 Sep 2023 08:45:56 GMT

Hi beclaw69

Thanks for confirming this.

I have escalated this fault over to Openreach to be investigated by a line engineer and I will continue to monitor for additional updates from Openreach.

Thanks again.

Debbie

Re: No Dial Tone for the past five days

Gliwmaeden2 — Tue, 12 Sep 2023 08:46:10 GMT

@beclaw69, there's an automatic compensation scheme which applies if the fault is not resolved within a minimum period and is calculated after it is all sorted.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: No Dial Tone for the past five days

beclaw69 — Tue, 12 Sep 2023 08:58:17 GMT

Lovely thank you!

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Wed, 13 Sep 2023 09:04:55 GMT

Hi beclaw69

I've checked and this fault is still with Openreach, there are no additional updates at the moment.

We will continue to monitor this.

Thanks

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Thu, 14 Sep 2023 06:13:01 GMT

Hi beclaw69

I can see that this fault has been assigned to a line engineer this morning. We should hopefully have additional updates from Openreach this afternoon.

Thanks

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Thu, 14 Sep 2023 12:44:46 GMT

Hi beclaw69

There are no updates from the line engineer as yet but I will keep checking for updates.

Thanks

Debbie

Re: No Dial Tone for the past five days

Debbie-TalkTalk — Fri, 15 Sep 2023 05:42:04 GMT

Hi beclaw69

Openreach have now closed the fault as resolved. Is everything working ok now?

Re: No Dial Tone for the past five days

Anonymous — Tue, 19 Sep 2023 07:15:26 GMT

Hello beclaw69,

Just checking back in to see if everything is now working ok and if the fault has been resolved?

Thanks

Michelle