topic Re: Call Safe in Home Phone

Call Safe

lizevans55 — Thu, 07 Sep 2023 17:52:04 GMT

I have been trying to find out why I have been getting so many scam calls, and I found that call safe was turned off. Not by me

I have tried to activate it again via my account on my phone and Chromebook and by dialling 1472 on my landline. Each time i'm told call safe is now activate, it may take several minutes to update, but many hours later it hasn't!!!!

Re: Call Safe

ferguson — Thu, 07 Sep 2023 17:54:04 GMT

I have removed the screenshot you posted as it contains personal account information. As you appear to have your community profile complete the support team will be able to identify your account from there.

Re: Call Safe

Chris-TalkTalk — Fri, 08 Sep 2023 05:27:33 GMT

Hi lizevans55,

I'm sorry to hear that you are experiencing problems with your service. Do you have our Future Fibre service?

Chris

Re: Call Safe

lizevans55 — Tue, 12 Sep 2023 07:55:24 GMT

Yes I have future fibre

Re: Call Safe

Chris-TalkTalk — Tue, 12 Sep 2023 08:15:45 GMT

OK thanks. Do you have the VoIP service or is your telephone connected to your old telephone socket?

Chris

Re: Call Safe

lizevans55 — Fri, 15 Sep 2023 09:35:47 GMT

Sorry I did reply to this a few days ago, but perhaps I didn't press send!

My telephone is plugged in to the old socket.

Liz

Ps sorry for delay, I'm on holiday.

Re: Call Safe

Chris-TalkTalk — Fri, 15 Sep 2023 09:51:07 GMT

Hi Liz,

Thanks for getting back to me. I've made a change, could you please retest and let us know if call safe is now working

Thanks

Chris

Re: Call Safe

lizevans55 — Sat, 16 Sep 2023 21:10:39 GMT

Hi, thanks for that. I'm away on holiday at the moment. I thought maybe I could log into my account a d see if call safe is activated, but I got an error message, "my account is not available at the moment".

So maybe I will get a chance to check tomorrow.

Re: Call Safe

lizevans55 — Sun, 17 Sep 2023 21:19:45 GMT

Hi,I've tried again tonight to get on to my account, but I think it's not allowing me to access it as I'm in another country. I'll maybe have to wait until I return home next week.

Liz

Re: Call Safe

Chris-TalkTalk — Mon, 18 Sep 2023 07:01:41 GMT

OK Liz, no problem, just let us know how you get on when you're back home

Chris

Re: Call Safe

lizevans55 — Sun, 24 Sep 2023 22:41:17 GMT

I've tried tonight to activate call safe but still getting the same result. I t says call safe is now activated, will take a few minutes to update, and 20 minutes later it is still showing as off. I have tried several times and the same thing keeps happening.

Re: Call Safe

Arne-TalkTalk — Mon, 25 Sep 2023 12:05:40 GMT

Hi @lizevans55

It looks like Callsafe is active now.

Can you confirm?

Re: Call Safe

lizevans55 — Mon, 25 Sep 2023 12:40:21 GMT

Yes, I gave it another try on my laptop rather than phone and it has worked. Sorry I didn't get back to you more quickly, came back from holiday to a swarm of wasps round the eaves of house and getting into airing cupboard so I was busy getting someone to sort that out! All done now 😊c

Re: Call Safe

Arne-TalkTalk — Mon, 25 Sep 2023 13:45:33 GMT

Glad its sorted, hope the wasps get sorted too 🙂