topic Re: New digital phone service changes the time and date on my phone in Home Phone

New digital phone service changes the time and date on my phone

trumpetman — Fri, 28 Jul 2023 17:27:00 GMT

This is weird and yet another problem after my upgrade to 900mbps, digital voice and Eero 6.

I have a Panasonic telephone system (3 phones) that has been 100% reliable for years. Now after my upgrade to digital voice (Grandstream) the time and date keeps changing on the phone display.

I set it and all is fine for a while then it changes to 7 November 23 and the wrong time.

Strange I know and unusual but it can't be a coincidence that this started after my upgrade.

Re: New digital phone service changes the time and date on my phone

ferguson — Fri, 28 Jul 2023 18:04:26 GMT

The date/time settings on your landline phones are set manually, not received OTA via the internet. So maybe reach out to Panasonic for advice.

Re: New digital phone service changes the time and date on my phone

Anonymous — Mon, 31 Jul 2023 05:48:25 GMT

Morning,

How are you getting on?

Thanks

Re: New digital phone service changes the time and date on my phone

IanTerry — Tue, 01 Aug 2023 13:53:21 GMT

I have this problem on my BT Decor handsets. They worked perfectly for decades and now get corrupted within hours of being set to the right date and time. Must be caused by the Grandstream DVAs. Can I fix this or what phones will not suffer this issue?

Re: New digital phone service changes the time and date on my phone

Anonymous — Wed, 16 Aug 2023 05:27:14 GMT

Hello,

I'm sorry that we've missed your post. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Re: New digital phone service changes the time and date on my phone

trumpetman — Wed, 16 Aug 2023 15:07:40 GMT

To confirm, the time and date on my Panasoonic landline telephone tells the correct time and date until I receive a telephone call then both time and date shift forward approximately three months. There is no change when I make a call, only when receiving.

I have tested this many times and am firmly convinced it is the Grandstream that does this despite what Ferguson says (below).

You will notice (also below) that I am not the only one to experience this. It was perfect until I had the digiatal voice installed.

Re: New digital phone service changes the time and date on my phone

trumpetman — Wed, 16 Aug 2023 15:09:57 GMT

You will have seen my posts upon this subject. Would you say that the date and time changes only when you receive a telephone call, not when making one?

I am convinced it is the Grandstream that id doing this.

Re: New digital phone service changes the time and date on my phone

Anonymous — Thu, 17 Aug 2023 05:02:50 GMT

Morning,

I will raise this to our Devices Team and will post back as soon as I receive an update.

Thanks

Re: New digital phone service changes the time and date on my phone

Anonymous — Mon, 21 Aug 2023 06:45:09 GMT

Morning,

Just an update to advise that we're still looking into this.

Thanks

Re: New digital phone service changes the time and date on my phone

p29220 — Sun, 27 Aug 2023 10:18:21 GMT

I have exactly the same problem using my cordless BT8500 phones. through a Grandstream DVA. Worked perfectly before full fibre set up. The time and dates seem to move randomly, is their a solution?

Re: New digital phone service changes the time and date on my phone

Anonymous — Tue, 29 Aug 2023 05:19:05 GMT

Morning,

I've just posted on your topic now.

Thanks

Re: New digital phone service changes the time and date on my phone

Anonymous — Tue, 29 Aug 2023 06:24:02 GMT

Hello,

Just to add, I've chased the team for an update on this too.

Thanks

Re: New digital phone service changes the time and date on my phone

p29220 — Tue, 29 Aug 2023 14:59:53 GMT

Just to clarify my earlier post , that my BT8500 Cordless phone loses the accurate time and date after receiving calls only, NOT while after making a call. My apologies.

Re: New digital phone service changes the time and date on my phone

trumpetman — Tue, 29 Aug 2023 16:42:50 GMT

That is exactly the problem with my Panasonic phones. It changes only when receiving a call. I've watched it!

In one way it is a good thing because I only have to look at the phone to see if I have had a call - but it shoudn't do it and I am surprised that no-one else has reported this issue.

Re: New digital phone service changes the time and date on my phone

Anonymous — Wed, 30 Aug 2023 05:28:44 GMT

Morning,

Thanks for confirming. The team have advised that they are still investigating this at the moment so hopefully I will have an update soon.

Thanks

Re: New digital phone service changes the time and date on my phone

Anonymous — Mon, 04 Sep 2023 12:39:12 GMT

Hi,

No additional updates as yet. The team are still investigating this.

Thanks

Re: New digital phone service changes the time and date on my phone

Anonymous — Thu, 07 Sep 2023 06:36:01 GMT

Morning,

Apologies again for the delay. The team are still investigating and our Devices Manager is also taking a look.

Thanks

Re: New digital phone service changes the time and date on my phone

IanTerry — Sat, 09 Sep 2023 23:32:55 GMT

I am still getting this problem, as described by other posts, that the date and time are corrupted in the handset on an inbound call. Problem introduced on upgrade to Fibre 900 with Grandstream HT801 DVAs. Same issue on two different handset models. After a long time on Chat with Charles and Milarose, they thought it was caused by caller display not being active but it always was active. "Re-activation" of this feature by them both did not fix it. They have escalated.

Re: New digital phone service changes the time and date on my phone

Anonymous — Mon, 11 Sep 2023 05:40:09 GMT

Morning,

I'm sorry to hear this. Our devices team are investigating and testing this at the moment so we're hoping to know more soon. As soon as we receive an update then we will post straight back here.

Thanks

Re: New digital phone service changes the time and date on my phone

Anonymous — Thu, 14 Sep 2023 05:51:10 GMT

Morning trumpetman,

We have a check in call with our Devices Manager this afternoon so I will ask for an update and hopefully have more info that I can share tomorrow morning.

Thanks