topic Re: Please switch off call divert in Home Phone

Please switch off call divert

Martdy — Wed, 20 Sep 2023 13:05:28 GMT

I finally have a working phone line after new broadband install 2 weeks ago . Could someone now stop call divert to my mobile please and return calls to my landline number .

My account still won't let me activate digital voice for the app or any other calling features/boosts either.

Thanks

Re: Please switch off call divert

Chris-TalkTalk — Wed, 20 Sep 2023 13:22:23 GMT

Hi Martdy,

I've sent you a PM to confirm some details so that we can look into this further

Chris

Re: Please switch off call divert

Martdy — Wed, 20 Sep 2023 15:10:06 GMT

I think I’ve done it

Re: Please switch off call divert

Chris-TalkTalk — Thu, 21 Sep 2023 06:42:43 GMT

OK thanks, just to confirm, the call divert is on the VoIP line and diverting to the mobile number in your community profile?

Chris

Re: Please switch off call divert

Martdy — Thu, 21 Sep 2023 06:57:59 GMT

That’s correct Chris

Re: Please switch off call divert

Chris-TalkTalk — Thu, 21 Sep 2023 07:03:04 GMT

Thanks. I'm not sure if this will work on VoIP but could you try dialing #21# this should switch off call divert. Can you give it a try and let me know how you get on

Chris

Re: Please switch off call divert

Chris-TalkTalk — Thu, 21 Sep 2023 07:07:30 GMT

Sorry, I don't think that will work so I'm just checking if I can get it removed

Chris

Re: Please switch off call divert

Martdy — Thu, 21 Sep 2023 07:16:44 GMT

Ok , thanks Chris

Re: Please switch off call divert

Chris-TalkTalk — Thu, 21 Sep 2023 07:17:49 GMT

OK, that should be removed now, can you please retest.

Chris

Re: Please switch off call divert

Martdy — Thu, 21 Sep 2023 12:49:54 GMT

Hi Chris

thank you - now working

Re: Please switch off call divert

Chris-TalkTalk — Thu, 21 Sep 2023 13:47:36 GMT

That's great, thanks for letting me know 🙂

Chris