topic Re: Where is the Digital Voice App selection option on My Account? in Home Phone

Where is the Digital Voice App selection option on My Account?

benny55 — Mon, 04 Sep 2023 12:51:40 GMT

Having switched to Digital Voice and in the process trying to set up my 'TalkTalk Digital voice app'. I’m struggling to locate the option under ‘My Package and Add Ons’.

Where am I going wrong?’

Re: Where is the Digital Voice App selection option on My Account?

Arne-TalkTalk — Mon, 04 Sep 2023 13:33:54 GMT

Have you followed the instructions https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Mon, 04 Sep 2023 15:55:46 GMT

Thanks Arne,

I've followed those instructions, however, the issue I've got is I can't locate the 'TalkTalk Digital voice app' option under ‘My Package and Add Ons' on My Account.

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Mon, 04 Sep 2023 16:10:02 GMT

@benny55

See if this gets you there:

https://service.talktalk.co.uk/voip-app

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Mon, 04 Sep 2023 16:36:52 GMT

Thanks Ferguson,

That link took me to the same page under my A/C as before and there is no sight of Digital Voice app.

I'm just wondering if my A/C dashboard has been corrupted by an issue I had regarding duplicate services on my account.

When I migrated from Fibre Data Only to Fibre 65 + Digital Voice I had both services running in parallel for a couple of months.

Just a thought.

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Mon, 04 Sep 2023 16:50:26 GMT

OK, let's wait for Arne to respond further.

Re: Where is the Digital Voice App selection option on My Account?

Arne-TalkTalk — Fri, 08 Sep 2023 12:39:23 GMT

Have you spoken to the Future fibre team about this, they may have a way to sort this out.

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Fri, 08 Sep 2023 13:01:10 GMT

Oh no, not them again.
Do you realise how painful it is having to deal with them? Everything is so protracted, being transferred from one agent to another with little success.

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Mon, 11 Sep 2023 12:34:10 GMT

The great one from TT Technical Support has spoken and declared and I quote;

‘The digital voice application will be used once the customers is a full fibre 150 to up using the

Eero router along with the Digital voice adaptor for the landline set up’.

So my current service supported by the TT5464 is a nonstarter.

Incidently can't see this condition specified on this TT document.

https://community.talktalk.co.uk/eigde79682/attachments/eigde79682/articles/641/2/Digital%20voice%20app%20guide.pdf

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Mon, 11 Sep 2023 13:42:15 GMT

There is no reason why you cannot use your Hub 2 instead of the eero and DVA. Use of the digital app is not bound to either type of setup, but to your account.

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Mon, 11 Sep 2023 15:44:49 GMT

Anyone know why ‘Technical Support’ would have made this statement? Just to get rid of me?

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Mon, 11 Sep 2023 16:29:09 GMT

I have re-escalated this for the TalkTalk support team to comment further.

Re: Where is the Digital Voice App selection option on My Account?

Arne-TalkTalk — Wed, 13 Sep 2023 11:14:13 GMT

This is not case of "getting rid of you" .. its guiding you to the team who deal with these issues.

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Wed, 13 Sep 2023 13:03:47 GMT

Thank you Arne.

I have not been guided anywhere, my query has been closed down by 'Technical Support' with the statement; ‘The digital voice application will be used once the customers is a full fibre 150 to up using the Eero router along with the Digital voice adaptor for the landline set up’ all of which runs contrary to the comments offered by the very knowledgeable Ferguson.

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Wed, 13 Sep 2023 13:22:44 GMT

Reading that again, they seem to be suggesting that the app is not available unless you have a Fibre 150 package. Is that the case @Arne-TalkTalk and if so, why?

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Wed, 20 Sep 2023 14:53:01 GMT

Still no closer to a resolution to this issue.

Re: Where is the Digital Voice App selection option on My Account?

ferguson — Wed, 20 Sep 2023 16:12:04 GMT

Re-escalated for you.

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Wed, 20 Sep 2023 16:18:09 GMT

@ferguson wrote:
Re-escalated for you.

Really appreciate your input.

Re: Where is the Digital Voice App selection option on My Account?

Arne-TalkTalk — Thu, 21 Sep 2023 13:34:18 GMT

im seeking clarification on this

Re: Where is the Digital Voice App selection option on My Account?

benny55 — Wed, 04 Oct 2023 13:03:58 GMT

Any sign of progress on this problem?