topic No dial tone for months in Home Phone

No dial tone for months

PamBuxton — Sat, 23 Sep 2023 19:21:16 GMT

We have no dial tone on our home phone and have not been able to use it for months. It started with a really crackly line and then just went off completely. The broadband still works. I have constantly reported the line but they just keep saying fault fixed. It is not fixed. I am fed up with paying for a service I am not receiving. My line is required for emergency response to my Mother-in-law's care line. Please can you sort this out. Thank you.

Re: No dial tone for months

fr8ys — Sat, 23 Sep 2023 20:10:41 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: No dial tone for months

Gliwmaeden2 — Sat, 23 Sep 2023 20:15:28 GMT

I would always report a serious fault directly with Talktalk via phone or Chat support, @PamBuxton.

That way you know a fault is being properly addressed. My Connections (via Service Status Dashboard) is somewhat wayward, and keeps removing faults despite them not being sorted.

Full details of opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If properly recorded when reported, you should be compensated for the total loss of service, c a month after it's resolved.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Make sure that you add your Talktalk landline number to your community forum profile details for TT staff to identify your account.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Staff will reply after the weekend.

Re: No dial tone for months

Debbie-TalkTalk — Mon, 25 Sep 2023 06:55:56 GMT

Hi Pam

I'm really sorry to hear this.

The line tests are clear - No faults detected.

Can I just check, have you tested with a different phone directly at the test socket?

The next step will be an Openreach engineer visit to the property.

Thanks

Debbie

Re: No dial tone for months

Debbie-TalkTalk — Tue, 26 Sep 2023 05:52:01 GMT

Hi Pam

Do you still need help with this? Would you like us to arrange an Openreach engineer visit?