topic Re: No phone service in Home Phone

No phone service

Adam1978 — Tue, 26 Sep 2023 18:45:09 GMT

For the last 2 week I have had no phone service. No incoming calls or out going calls. Any ideas what wrong.

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 06:02:47 GMT

Hi Adam

I'm really sorry to hear this.

Just to confirm, do you have a FTTP service?

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 07:21:14 GMT

Hello Yes I have FTTP Service I've login in to the router and in the My phone setting it saying Voice is not registered.

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 07:24:23 GMT

Hi Adam

Do you have the WIFI hub and DVA or are you using the eero?

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 07:37:08 GMT

I have just the Wifi Hub 2 with the phone plug in to the back of the router.

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 07:42:17 GMT

Hi Adam

Thanks for confirming this. Please can you power down the WIFI hub for a full 30 minutes and then retest?

Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter.

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 07:51:14 GMT

Ok I will power it down for 30 minutes. The phone is quite new and I was all working fine till about 2 week ago.

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 07:52:19 GMT

Hi Adam

Ok thank you. Please let us know once the router has been switched back on and you have retested.

Debbie

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 08:25:16 GMT

Hi The router has been switched back on and the phone working now

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 08:29:33 GMT

Connected

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 08:32:36 GMT

Hi Adam

I'm so glad to hear this 🙂

Please can you monitor this over the next 48hrs and let us know if you do experience any further issues.

Debbie

Re: No phone service

Adam1978 — Wed, 27 Sep 2023 08:36:11 GMT

Yes will do. Thanks for your help. 😊

Re: No phone service

Debbie-TalkTalk — Wed, 27 Sep 2023 08:43:13 GMT

Hi Debbie

You are very welcome. Have a lovely day 🙂

Debbie

Re: No phone service

Debbie-TalkTalk — Thu, 28 Sep 2023 08:57:02 GMT

Hi Adam

Is the phone still working ok?

Re: No phone service

Adam1978 — Fri, 29 Sep 2023 18:22:20 GMT

Hi Yes all still ok. 👍

Re: No phone service

Debbie-TalkTalk — Mon, 02 Oct 2023 05:27:49 GMT

Hi Adam

Perfect, thanks for letting us know 🙂

Debbie