topic Re: call safe numbers in Home Phone

call safe numbers

georgebetke — Fri, 29 Sep 2023 16:14:05 GMT

My callasafe data disappeared overnight and I am having to rebuild my approved / blocked caller list again. Is it possible to save the lists so they can be fed back into the system if this happens again. I've tried to get some sense from talktalk but just being passed between departments with no answer

Re: call safe numbers

Divsec — Sat, 30 Sep 2023 06:13:54 GMT

Hi @georgebetke I wish it was, something I argued for when it was in beta testing, deaf ears I'm afraid to date.

Your post has been escalated and you should hear Monday let's hope you get better news.

Re: call safe numbers

georgebetke — Sat, 30 Sep 2023 15:06:58 GMT

I won't hold my breath. The worst part was the phone didn't ring, as I have just upgraded to fibre 150 I thought it was either faulty equipment or faulty set by myself. However as it had been working the previous day I suspected an equipment fault, it was by pure chance of me ringing my home number and listening to the message I realised my callsafe listing was not working. When I checked in my account there was nothing in my blocked or approved lists

Re: call safe numbers

Arne-TalkTalk — Mon, 02 Oct 2023 11:19:59 GMT

Hi georgebetke

i think the change to full fibre may have temporarily stopped callsafe and cleared the allowed/blocked list, im really sorry this has happened, I have fed this back .

Apologies for any inconvenience.