topic Re: What phone cable is needed for the microfilter in Home Phone

What phone cable is needed for the microfilter

Renniks — Fri, 29 Sep 2023 15:10:31 GMT

Hello everyone

I need to move my phone elsewhere and I've bought a new lead. However when I plug in the new lead the phone rings but you cannot hear anything when you pick it up? It works perfectly once I put the old one in. I am using the D-Link microfilter that comes with the service.

Tia

Lee

Re: What phone cable is needed for the microfilter

Debbie-TalkTalk — Mon, 02 Oct 2023 06:01:50 GMT

Hi Renniks

Just to confirm, are you using an extension cable? Have you tried it connected to the test socket?

Re: What phone cable is needed for the microfilter

Renniks — Mon, 02 Oct 2023 08:34:21 GMT

Hi Debbie

I am using a D-Link microfilter from the wall socket and I want to move the phone to another part of the room. I have bought 2 phone cables

Cable 1 is 4 pin on the phone end and the other end to the phone is the smaller 4 pin

Cable 2 is same connection type but 2 pin either end. I've tried both and when they are attached there is no dial tone and it does ring but you cannot hear anyone on the line?

Re: What phone cable is needed for the microfilter

Renniks — Mon, 02 Oct 2023 08:40:02 GMT

Hi Debbie

I have tried 2 cables

Phone end 4 pin into the microfilter smaller 4 pin plug into the phone

Also same cable but 2 pin either end

The fone rings but there is no dial tone and you cannot hear anyone on the line

I am using a D-Link microfilter that came from talk talk

Any help is appreciated

Lee

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Mon, 02 Oct 2023 09:21:30 GMT

Hi Lee,

How many pins are in the cable that works?

Chris

Re: What phone cable is needed for the microfilter

Renniks — Mon, 02 Oct 2023 11:53:21 GMT

Hi Chris

4 pin on both ends. The one I bought was 4 pin both ends, once attached the phone would ring but no dial tone and you cannot here the person on the other end

Here is the lead I bought

ASNQ BT Telephone to RJ11 Cable Long 3m - BT cable 4 Pin Wire 6P4C ADSL Modem Phone Plug Male Broadband Cable, Extension Lead for Landline, Modem, Fax, Dial-up White https://amzn.eu/d/b2rNVKS

Cheers

Lee

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Mon, 02 Oct 2023 12:01:14 GMT

OK thanks, do either of the cables work if you connect directly to the wall socket without the micro-filter?

Chris

Re: What phone cable is needed for the microfilter

Renniks — Mon, 02 Oct 2023 13:28:43 GMT

Hi Chris

Yes it did work directly without the microfilter, I did think it may be the culprit to be honest. If I get a new one I would still need a longer lead for the router also it's the small square plug either end, can you recommend them to me?

Thanks

Lee

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Tue, 03 Oct 2023 08:02:36 GMT

Ok thanks, so just to confirm which one of the longer cables worked when connected directly to the socket, or did both the two and four pin cables work?

Chris

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 08:50:19 GMT

Hi Chris

The 2 pin worked connected straight to the phone socket (no microfilter) but the 4 pin lead didn't work through the microfilter.

Cheers

Lee

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 08:52:27 GMT

The cable I have had for ages is 4 pin.

Can you get 4 pin phone socket end and 2 pin on the end that connects into the phone?

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Tue, 03 Oct 2023 08:54:32 GMT

Thanks for the information. In answer to your question, no they would be the same at both ends. I think we should try a different micro-filter, would you like me to send one?

Chris

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 11:55:19 GMT

Hi Chris,

Can you recommend one to me?

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Tue, 03 Oct 2023 11:56:33 GMT

I can send a micro-filter, would you like me to arrange this?

Chris

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 12:08:07 GMT

Yes please, I am corresponding with you for my partner as she doesn't understand all this type of stuff. Is there anyway you could send a longer router cable also?

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Tue, 03 Oct 2023 12:09:56 GMT

I'm sorry, we don't have longer router cables but I'll order another micro-filter

Chris

Re: What phone cable is needed for the microfilter

Chris-TalkTalk — Tue, 03 Oct 2023 12:11:09 GMT

Can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then arrange to send the micro-filter. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 13:29:36 GMT

Chris

My information has been updated

Thanks for the help

Cheers

Re: What phone cable is needed for the microfilter

Karl-TalkTalk — Tue, 03 Oct 2023 14:01:24 GMT

Microfilter dispatched.

Regards,

Karl.

Re: What phone cable is needed for the microfilter

Renniks — Tue, 03 Oct 2023 14:17:30 GMT

Hi Karl

Thanks very much

So I will get it in a few days?

Cheers

Lee