topic Re: I want to cancel Unlimited UK Calls Boost before renewing contract in Home Phone

I want to cancel Unlimited UK Calls Boost before renewing contract

Swilee — Sun, 24 Sep 2023 17:14:22 GMT

Please advise how I cancel my Unlimited UK Calls Boost. I am now out of contract and considering switching to SKY but would consider remaining with TT if cancelling this unneeded boost could be possible.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Gliwmaeden2 — Sun, 24 Sep 2023 17:28:15 GMT

Ask them to remove the boost when you speak to an agent via Chat / phone support, @Swilee.

If renewing you are usually better off speaking directly with an agent rather than doing an online renewal.

Call 03451 720088 after 9am, until 7pm Monday to Friday, till 6pm Saturday.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Arne-TalkTalk — Mon, 25 Sep 2023 12:02:07 GMT

Hi @Swilee

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Swilee — Mon, 02 Oct 2023 19:34:22 GMT

Hi, Sorry for not responding. Could you try helping me with this again please.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Gliwmaeden2 — Mon, 02 Oct 2023 20:19:21 GMT

@Swilee, any links sent by staff in a PM are time sensitive and need a reply the same day.

Staff will need to send out a new link if you haven't responded successfully to the old one.

Please look out for their response during the day.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Arne-TalkTalk — Wed, 04 Oct 2023 07:26:25 GMT

Hi @Swilee

I have resent the link.

Once completed I can help.

Thank you.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Swilee — Thu, 05 Oct 2023 21:49:05 GMT

Unfortunately the link you sent does not seem to work. Please try again. Alternatively, Is there a number I can ring to discuss this? Thanks

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Gliwmaeden2 — Thu, 05 Oct 2023 21:53:09 GMT

@Swilee, I gave you the phone number in my first reply.

If you want to try Arne's links, you must respond the same day.

Re: I want to cancel Unlimited UK Calls Boost before renewing contract

Debbie-TalkTalk — Fri, 06 Oct 2023 08:14:07 GMT

Hi Swilee

Apologies, I will resend the link to you now by Private Message.

Thanks