topic How do i keep my landline number when moving from virgin to talktalk in Home Phone

How do i keep my landline number when moving from virgin to talktalk

lisa_991 — Thu, 12 Oct 2023 21:02:03 GMT

Hello im new here and not leaving virgin till the 10th of November and my go live date with talk talk is the same day and i wanted to keep my old number but i did not see the option for that when i placed my order

my grandad receives a lot of phone calls from doctors and it is easier for us to keep the same number can anyone help me

Re: How do i keep my landline number when moving from virgin to talktalk

Gliwmaeden2 — Thu, 12 Oct 2023 21:53:24 GMT

@lisa_991, there was a similar issue raised here:

https://community.talktalk.co.uk/t5/Home-Phone/Port-Telephone-Number-from-Virgin-Media/td-p/2963709

It may be that you will need to cancel the order and start again, with another look at the ordering process to include your landline number.

But wait to get up to date advice from staff during the day. They are on here Monday to Friday to respond.

Re: How do i keep my landline number when moving from virgin to talktalk

Arne-TalkTalk — Wed, 18 Oct 2023 12:42:58 GMT

Hi lisa_991

If you do require your number, the best option is to cancel and replace the order via our sales team over the phone specifically asking for us to migrate your number away from VM.

Sorry for any inconvienience caused