topic Re: Update from Openreach required in Home Phone

Update from Openreach required

dazzle71 — Thu, 28 Sep 2023 10:58:03 GMT

On the 21/08/23 I reported a fault with our home landline (no dial tone). We have had 3 Openreach engineers out and been told that Openreach new to run a new cable from the street to our house.

The last engineer who came out was on the 30/08/23 and since then haven't heard anymore from Openreach about a resolution to the problem.

As well as having no landline connection the broadband speed is under the guaranteed speed.

Could anyone from TalkTalk provide an update from Openreach on when the work might be carried out?

Re: Update from Openreach required

Debbie-TalkTalk — Thu, 28 Sep 2023 11:18:09 GMT

Hi dazzle71

I'm really sorry to hear this.

I can see that Openreach closed the previous fault on 30/08 - Fault cleared. I'm really sorry about this.

I have now escalated this back over to the Openreach line engineers and I will monitor this for updates and to ensure that Openreach don't close this fault.

Thanks

Re: Update from Openreach required

Debbie-TalkTalk — Fri, 29 Sep 2023 08:33:53 GMT

Hi dazzle71

I've checked and this fault is still with Openreach, no additional updates at the moment.

I will continue to monitor this fault and I will post back on this thread as soon as I have further information.

Re: Update from Openreach required

dazzle71 — Fri, 29 Sep 2023 10:05:55 GMT

Thank you for keeping an eye on this. I will post if I hear anything as well.

Re: Update from Openreach required

Debbie-TalkTalk — Fri, 29 Sep 2023 10:06:41 GMT

Hi dazzle71

Thank you 🙂

Debbie

Re: Update from Openreach required

Debbie-TalkTalk — Mon, 02 Oct 2023 06:14:58 GMT

Hi dazzle71

Can I just check, did Openreach make contact with you on 30/09?

Re: Update from Openreach required

dazzle71 — Mon, 02 Oct 2023 09:37:57 GMT

Yes. Two engineers came out and re-iterated we need a new cable from the street to the house.

They said they would raise a new fault and speak to their boss on Monday (today).

Re: Update from Openreach required

Debbie-TalkTalk — Mon, 02 Oct 2023 09:39:43 GMT

Hi dazzle71

Thanks for your reply.

I can see that the fault is still open with Openreach but they did leave notes to say they have attended the property too.

I will let you know as soon as they update the fault ticket again.

Thanks

Debbie

Re: Update from Openreach required

dazzle71 — Tue, 03 Oct 2023 09:23:12 GMT

Had another engineer come round yesterday to confirm the type of fault. He is going to escalate it to a new line needed.

Someone should be coming round in the week to start the new cable process.

Thank you for keeping an eye on this.

Re: Update from Openreach required

Debbie-TalkTalk — Tue, 03 Oct 2023 09:31:40 GMT

Hi dazzle71

I'm so glad to hear this. I checked the fault this morning but there were no updates from Openreach as yet and I was going to check again this afternoon.

I will still keep checking the fault ticket for updates but thanks for letting me know what the engineer advised.

Thanks

Re: Update from Openreach required

Debbie-TalkTalk — Tue, 03 Oct 2023 13:47:00 GMT

Hi dazzle71

Openreach have now provided the below update, so it appears that the engineer may be working on the fault/cable today

Engineer Issued.

Re: Update from Openreach required

dazzle71 — Wed, 04 Oct 2023 07:03:53 GMT

An engineer came round yesterday and has marked up where the new line will be going.

He implied everything will be done by Friday.

Re: Update from Openreach required

Debbie-TalkTalk — Wed, 04 Oct 2023 07:11:39 GMT

Hi dazzle71

That's great news, thanks for letting me know.

Debbie 🙂

Re: Update from Openreach required

Debbie-TalkTalk — Fri, 06 Oct 2023 12:15:53 GMT

HI dazzle71

Have you seen any Openreach engineers today?

Re: Update from Openreach required

dazzle71 — Fri, 06 Oct 2023 12:19:07 GMT

No, not today.

Re: Update from Openreach required

Debbie-TalkTalk — Fri, 06 Oct 2023 12:23:37 GMT

Hi dazzle71

Thanks for your reply. There are no notes from Openreach today but I will still continue to monitor this.

Debbie

Re: Update from Openreach required

Debbie-TalkTalk — Mon, 09 Oct 2023 06:54:34 GMT

Hi dazzle71

Openreach are now advising that the estimated repair date is 11/10

Re: Update from Openreach required

dazzle71 — Mon, 09 Oct 2023 10:46:31 GMT

Thank you for keeping an eye on this.

Re: Update from Openreach required

Debbie-TalkTalk — Mon, 09 Oct 2023 11:02:47 GMT

Hi dazzle71

No problem. I will continue to monitor and keep you updated.

Debbie

Re: Update from Openreach required

Debbie-TalkTalk — Wed, 11 Oct 2023 09:59:26 GMT

Hi dazzle71

I've spoken to Openreach this morning and they have provided the below update:

The fault is with the contractors and access to underground network cabling is required to restore customer service. The target finish date is on 25/10/2023.

Thanks

Debbie