topic Re: Crackling on line when making calls in Home Phone

Crackling on line when making calls

Fizza — Mon, 11 Sep 2023 12:25:33 GMT

Afternoon all we are experiencing lots of cracking when making calls from the land line in inward and outward calls, I was wondering if the line could be checked thank you

Re: Crackling on line when making calls

Debbie-TalkTalk — Mon, 11 Sep 2023 12:32:50 GMT

Hi Fizza

I'm sorry to hear this.

The line tests are clear - No faults detected.

Have you tested with a different phone directly at the test socket? (with the router removed from the line)

Re: Crackling on line when making calls

Debbie-TalkTalk — Tue, 12 Sep 2023 09:58:48 GMT

Hi Fizza

Do you still need help with this?

Re: Crackling on line when making calls

Fizza — Sat, 28 Oct 2023 11:33:57 GMT

Hi debbie thanks for your help on this will openreach compensate us for tbis as we cant use the house phone for 2 wks and the broadband has became poor , hope they can rectify this on the 1/11/23

Thank you

Re: Crackling on line when making calls

Gliwmaeden2 — Sat, 28 Oct 2023 13:15:20 GMT

@Fizza, you will be compensated if there are more than a few days of total loss of service, calculated AFTER it's resolved, and you need to wait 30 days for it to show up in your My Account (or then chase up on the forum, in the billing section).

The relevant article is here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

For following up currently, better to post on your more recent topic, as that issue is more relevant just now:

https://community.talktalk.co.uk/t5/Home-Phone/Cant-use-house-phone/td-p/2996697#M155884

Re: Crackling on line when making calls

Debbie-TalkTalk — Mon, 30 Oct 2023 06:13:14 GMT

Hi Fizza

Just to confirm, have you tested with a different phone at the test socket?

Is the same fault still present?