topic Re: Mystery phonecalls in Home Phone

Mystery phonecalls

Teegee333 — Sat, 28 Oct 2023 08:20:05 GMT

I just recently was upgraded to full fibre. My phone shows 40 calls that did`nt ring or anything overnight.Any ideas? Thanks.

Re: Mystery phonecalls

Gondola — Sat, 28 Oct 2023 10:30:16 GMT

It's a handset design fault.

Certain handsets, commonly those made by BT like the 8500 and 8600, do have a design fault. The Digital Voice service sends an auto reset that will reset the service after a call has ended but not properly terminated. It's a standard function to ensure that all calls are ended properly. But on the affected handsets the receipt of the reset registers a call. Most handsets have no problems I should add.

TalkTalk do have a fix so I'll request that for you. You'll get a response here next week from TalkTalk Support.

Re: Mystery phonecalls

Teegee333 — Sat, 28 Oct 2023 14:32:03 GMT

Thanks very much.

Re: Mystery phonecalls

Chris-TalkTalk — Mon, 30 Oct 2023 08:46:40 GMT

Hi Teegee333,

Could you just let me know if you are still receiving the calls

Chris

Re: Mystery phonecalls

Teegee333 — Thu, 02 Nov 2023 08:15:49 GMT

Hi Chris,

Still recieving the calls.40 overnight last night, wednesday the first of november.

Re: Mystery phonecalls

Anonymous — Thu, 02 Nov 2023 08:22:55 GMT

Morning,

I'm sorry to hear this. Can I just confirm, are you currently using the wifi hub 2 router or the eero?

Thanks

Michelle

Re: Mystery phonecalls

Teegee333 — Sat, 04 Nov 2023 08:07:45 GMT

I am using the latest wi-fi hub router.Thanks.

Re: Mystery phonecalls

Teegee333 — Sat, 04 Nov 2023 08:16:26 GMT

I do not have a digital voice adaptor.I plugged the phone straight into the router.Is that OK?.

Re: Mystery phonecalls

Chris-TalkTalk — Mon, 06 Nov 2023 07:29:04 GMT

Hi Teegee333,

We'll look into this and get back to you.

Thanks

Chris

Re: Mystery phonecalls

Chris-TalkTalk — Mon, 06 Nov 2023 07:57:22 GMT

We've made some changes that should hopefully resolve the problem. Could you monitor and let us know if the issue is now resolved

Thanks

Chris

Re: Mystery phonecalls

Teegee333 — Mon, 06 Nov 2023 08:23:13 GMT

Hi Chris,

still get 40+ mystery calls overnight.

Re: Mystery phonecalls

Chris-TalkTalk — Mon, 06 Nov 2023 08:24:51 GMT

Thanks but we've just made a change so hopefully you won't receive any more

Chris

Re: Mystery phonecalls

Teegee333 — Tue, 07 Nov 2023 11:36:22 GMT

No Mystery calls at all last night (6th) Thanks.

Re: Mystery phonecalls

Chris-TalkTalk — Tue, 07 Nov 2023 11:46:56 GMT

That's great, thanks for letting me know 🙂