topic Re: Cant use house phone in Home Phone

Cant use house phone

Fizza — Fri, 20 Oct 2023 06:26:40 GMT

Morning our phone line is engaged all the time and cant receive or make calls have checked that the phones are not off the hook

Re: Cant use house phone

Karl-TalkTalk — Fri, 20 Oct 2023 06:38:37 GMT

Tests are showing a fault so I've logged this out to Openreach for them to take a look.

With the current Storm and flood warnings today, there may be further reports or faults in your area, so lets wait and see what Openreach find.

Thanks

Karl.

Re: Cant use house phone

Fizza — Sun, 22 Oct 2023 08:35:29 GMT

Thanks Karl do you have any updates according to reports people are trying to ring us and we dont know at our end

Thanks

Re: Cant use house phone

Debbie-TalkTalk — Mon, 23 Oct 2023 06:35:51 GMT

Hi Fizza

Openreach have updated the fault ticket this morning to advise that this fault is still with the engineers, cabling is due to be replaced to resolve this fault.

I will continue to monitor for updates.

Thanks

Re: Cant use house phone

Debbie-TalkTalk — Tue, 24 Oct 2023 07:41:04 GMT

Hi Fizza

Openreach provided the below update yesterday afternoon:

This job has been passed to our Traffic Management. Traffic Management required to manholes. This work requires a pre work survey which is scheduled for 24/10/23. The next review date will be 24/10/23.

Re: Cant use house phone

Debbie-TalkTalk — Wed, 25 Oct 2023 08:12:42 GMT

Hi Fizza

Openreach have left the below notes. I will keep monitoring the fault ticket for updates on the survey.

ESCALATED FOR SURVEY RESULTS

Re: Cant use house phone

Debbie-TalkTalk — Wed, 25 Oct 2023 13:18:37 GMT

Hi Fizza

Openreach have provided the following update:

A switch off is required which this council require 5 days notice for. Works requested to be booked for 01/11 for 3 days. Next review 31/10/23

I will keep monitoring for further updates from Openreach.

Re: Cant use house phone

Karl-TalkTalk — Wed, 01 Nov 2023 14:21:56 GMT

Openreach have now completed works in the area, can you confirm if your service has been restored.

Regards,

Karl.

Re: Cant use house phone

Fizza — Wed, 01 Nov 2023 17:39:00 GMT

Evening thank its workjng again, thank you for help on this,

I was wondering if openreach would compensate us as we havent a phone and poor broadband for 2 weeks

Re: Cant use house phone

Anonymous — Thu, 02 Nov 2023 06:04:38 GMT

Hi Fizza,

Thank you for confirming and I'm glad to hear this. I've included a Help Guide below,

About your auto compensation credit - TalkTalk Help & Support

Thanks

Michelle