topic Re: Following VOIP successful migration my number is now withheld in Home Phone

Following VOIP successful migration my number is now withheld

15763del — Thu, 02 Nov 2023 11:21:09 GMT

Following VOIP successful migration my number is now withheld I tried to update in my own account but it already states withheld number is not ticked. I tried to access the digital voice web page but just get an error message. I contacted talktalk help yesterday and was advised the withhold number was deactivated however my number still shows as private unless I dial 1470 any help would be appreciated

thanks

Re: Following VOIP successful migration my number is now withheld

Anonymous — Thu, 02 Nov 2023 11:45:58 GMT

Hello,

Thanks for your post. Can I just confirm, when did this transfer over? Could you try adding the witheld number in your My Account and once this shows as active (this can take up to 24hrs) then try removing this from your My Account please.

Thanks

Michelle

Re: Following VOIP successful migration my number is now withheld

15763del — Thu, 02 Nov 2023 11:51:44 GMT

Hi Michelle the transfer was finally successfully made last Wednesday. I will do

as you say and see if it works

thanks

Re: Following VOIP successful migration my number is now withheld

Anonymous — Thu, 02 Nov 2023 11:53:31 GMT

Hi again,

Ok thanks for confirming. If there is no change following this then please let us know and we can look into this further for you.

Thanks

Michelle

Re: Following VOIP successful migration my number is now withheld

15763del — Thu, 02 Nov 2023 12:03:35 GMT

I will let you know thanks

Re: Following VOIP successful migration my number is now withheld

15763del — Fri, 03 Nov 2023 08:14:26 GMT

Hi Michelle I just wanted to let you know I did what you said and it worked

thanks so much

Re: Following VOIP successful migration my number is now withheld

Anonymous — Fri, 03 Nov 2023 08:15:38 GMT

Morning,

I'm really glad to hear this 🙂

Thanks

Michelle