topic Re: Can't dial out on landline. in Home Phone

Can't dial out on landline.

sloth2 — Fri, 03 Nov 2023 11:12:25 GMT

Broadband is fine, landline can accept incoming calls. I tried plugging the phone directly into the test socket on our FTTC master socket with the same result.

Re: Can't dial out on landline.

Gliwmaeden2 — Fri, 03 Nov 2023 12:14:42 GMT

I've moved your duplicate post out of the way, @sloth2.

Please follow up on this thread only.

Staff will need to identify your account from your community forum profile details. Please add your Talktalk landline number to your community forum profile details.

Go via your avatar/name; settings. Personal Information.

SAVE CHANGES.

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday.

Re: Can't dial out on landline.

Karl-TalkTalk — Fri, 03 Nov 2023 12:22:45 GMT

Hi @sloth2

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.