topic Re: Telephone line fault in Home Phone

Telephone line fault

Aldy46 — Wed, 08 Nov 2023 17:17:14 GMT

I reported a telephone line fault which which was investigated by an Open Reach engineer and has been reported as fixed. When I now go to use my phone I have a constant tone and cannot make out going call nor receive incoming calls. I have connected a phone to the test port of my NTE5C master socket and get the same result. I have tried to run a new line test from My Account but I am diverted to the Fault Tracker and the Live Chat option on that does not work. Please advise how I can proceed.

Re: Telephone line fault

Gliwmaeden2 — Wed, 08 Nov 2023 17:22:51 GMT

Live Chat may work if you disable ad blockers / enable pop ups / try another browser, @Aldy46.

Or phone from a mobile to report the fault - they are open till 7pm on 03451 720088.

Re: Telephone line fault

Aldy46 — Wed, 08 Nov 2023 17:44:53 GMT

Thanks, turning the ad blocker off worked.

Re: Telephone line fault

Anonymous — Thu, 09 Nov 2023 06:42:04 GMT

Morning,

Did you manage to get through to our Live Chat team since your last post?

Thanks

Michelle

Re: Telephone line fault

Aldy46 — Thu, 09 Nov 2023 10:13:06 GMT

Hi. Yes thank you, the live chat worked and an engineer is coming out to sort out our line fault.

Re: Telephone line fault

Anonymous — Thu, 09 Nov 2023 10:14:37 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

Re: Telephone line fault

Hollycam — Wed, 24 Jul 2024 12:22:03 GMT

I have reported my landline not working.
openreach came to fix someone else’s phone on the road. My phone says check your line. This has not been in use for about 3 months.

Re: Telephone line fault

Karl-TalkTalk — Wed, 24 Jul 2024 12:25:55 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl