topic Re: Any time call boost in Home Phone

Any time call boost

Grumpy72 — Thu, 09 Nov 2023 14:09:06 GMT

When I renewed my contract for Fibre 65 in March 2023 I wanted to cancel the anytime call boost. After talking to lots of agents I was told that it would have to be done by the back room staff. I was given a 6 months credit and promised that it would be sorted by then, it was not. It still shows on my account.

Before I go and waste another 3 hours of my life talking to more agents is there anyone here that can help?

Re: Any time call boost

fr8ys — Fri, 10 Nov 2023 07:53:39 GMT

Hi,
You are in the staff's queue for a response and they should be able to help.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Any time call boost

Debbie-TalkTalk — Fri, 10 Nov 2023 08:28:27 GMT

Hi Grumpy72

I'm sorry to hear this.

I'm just sending you a Private Message to confirm some details so we can take a look at this for you.

Please can you reply on this thread to let us know once you have completed the form.

Thanks

Debbie