topic Re: Crackling on landline, broadband totally OK in Home Phone

Crackling on landline, broadband totally OK

Qwghlm — Tue, 31 Oct 2023 10:18:54 GMT

Hi,

When I pick up the phone the dial tone has a loud crackle, which interestingly seems to go when the call is connected.

After a call the crackle has gone from the dial tone, but comes back after a couple of minutes of non use.

I did run the online line check which came back as no fault, but the crackle is still there over the dial tone.

Broadband download speed is not affected at all, still getting the normal download speed of around 45 Mbps, but upload seems a bit slow at 3 Mbps

Re: Crackling on landline, broadband totally OK

Debbie-TalkTalk — Tue, 31 Oct 2023 10:29:10 GMT

Hi Qwghlm

I'm sorry to hear this.

I've completed a line test and this has detected a potential line fault so I have escalated this straight over to Openreach to be investigated by a line engineer.

I will monitor for additional updates from Openreach.

Thanks

Debbie

Re: Crackling on landline, broadband totally OK

Qwghlm — Tue, 31 Oct 2023 10:47:54 GMT

Hi Debbie,

Thank you for the quick response and action.

Steve

Re: Crackling on landline, broadband totally OK

Debbie-TalkTalk — Tue, 31 Oct 2023 10:49:23 GMT

HI Steve

No problem. I will keep monitoring for updates.

Thanks again.

Debbie 🙂

Re: Crackling on landline, broadband totally OK

Debbie-TalkTalk — Wed, 01 Nov 2023 07:18:57 GMT

Hi Steve

This fault is still with the Openreach line engineers, we will continue to monitor for further updates.

Thanks

Debbie

Re: Crackling on landline, broadband totally OK

Qwghlm — Wed, 01 Nov 2023 08:35:04 GMT

OK, thank you.

Re: Crackling on landline, broadband totally OK

Anonymous — Thu, 02 Nov 2023 08:45:14 GMT

Good morning,

No additional updates back from Openreach as yet. We'll re-check again this afternoon.

Thanks

Michelle

Re: Crackling on landline, broadband totally OK

Qwghlm — Thu, 02 Nov 2023 08:48:05 GMT

Good morning,

All I have got is a text stating that an engineer has been allocated to investigate.

I think they are going to be busy after last night.

Re: Crackling on landline, broadband totally OK

Anonymous — Thu, 02 Nov 2023 08:50:38 GMT

Hi again,

Hopefully we'll know more soon. Are you currently affected by the heavy winds and rain?

Thanks

Michelle

Re: Crackling on landline, broadband totally OK

Qwghlm — Thu, 02 Nov 2023 08:53:49 GMT

Yes, unfortunately we have lost about eight 20ft leylandii that were screening the bottom of our garden from a new estate that has been built next to our boundary. Went down like dominoes.

And they've fallen into our garden, which can be considered lucky I suppose.

Re: Crackling on landline, broadband totally OK

Qwghlm — Thu, 02 Nov 2023 08:55:59 GMT

And to top it off, no water....

Re: Crackling on landline, broadband totally OK

Anonymous — Thu, 02 Nov 2023 08:56:43 GMT

Ah I'm really sorry to hear that 😞 I'll keep checking for updates for you.

Michelle

Re: Crackling on landline, broadband totally OK

Qwghlm — Thu, 02 Nov 2023 14:40:24 GMT

Hopefully Openreach have been working on the line for the past hour or so, seeing as we've had no phone or internet.

I would have liked to have been given a heads up though because now I don't actually know if they are working on it or not..

Re: Crackling on landline, broadband totally OK

Qwghlm — Thu, 02 Nov 2023 15:14:02 GMT

Phone and internet now back up and running, the crackle seems to have gone.

Would have been nice to have been told I would be losing the phone for an hour or so though.

Just checked upload and it's now 2 Mbps which does appear rather slow.

I remember it being over double that, what is the upload speed supposed to be?

Download still around the 45 Mbps so that's OK.

Re: Crackling on landline, broadband totally OK

Gliwmaeden2 — Thu, 02 Nov 2023 15:50:00 GMT

Upload speeds are not guaranteed, @Qwghlm.

Do you have a record of previous speed tests as these should tell you what was normal for your line?

Re: Crackling on landline, broadband totally OK

Anonymous — Fri, 03 Nov 2023 06:25:25 GMT

Good morning,

Thanks for the update. I've checked the connection stats now and I can see that the upstream sync speed did drop. It's possible that DLM will increase the speed again now that the fault has been resolved and if the connection remains stable. We'll re-check the connection stats again on Monday to see if DLM has made any changes.

Thanks

Michelle

Re: Crackling on landline, broadband totally OK

Qwghlm — Fri, 03 Nov 2023 06:41:50 GMT

Excellent, thank you very much, much appreciated.

Re: Crackling on landline, broadband totally OK

Anonymous — Fri, 03 Nov 2023 06:42:24 GMT

Morning,

No problem, have a lovely weekend 🙂

Michelle

Re: Crackling on landline, broadband totally OK

Debbie-TalkTalk — Mon, 06 Nov 2023 07:49:13 GMT

Hi Qwghlm

I can see that the connection has remained stable. Is the landline still working ok?

Re: Crackling on landline, broadband totally OK

Qwghlm — Mon, 06 Nov 2023 08:38:49 GMT

Thank for getting back to me, the crackle has been eliminated, but the upload is still quite slow at 3 Mbps when I am sure it used to be at least double that.

Not a major concern normally, but it does affect uploads to a website I run for a local group.