topic Re: Landline not working in Home Phone

Landline not working

Shena — Mon, 13 Nov 2023 07:44:52 GMT

Hi,I reported a fault ( 13599388) on my Mum's landline over a week ago. An engineer has been on his way for over a week to check the exchange. There have been no updates and she is paying for a service she can't access. Can anyone please give me an update? Cheers.

Re: Landline not working

Debbie-TalkTalk — Mon, 13 Nov 2023 08:24:40 GMT

Hi Shena

I'm really sorry to hear this.

Please can you add your name, your mums name and TalkTalk landline number to your Community Profile. I can then take a look at this for you.

Thanks

Re: Landline not working

Shena — Mon, 13 Nov 2023 08:48:30 GMT

Just updated.

Re: Landline not working

Debbie-TalkTalk — Mon, 13 Nov 2023 08:55:01 GMT

Hi Shena

Thank you 🙂

I've checked the fault ticket and Openreach have advised that this fault is part of a multi cable breakdown and traffic management is required so the engineers can work on this fault.

Further updates are due today from Openreach and I will post back on this thread as soon as I have additional information.

Thanks

Re: Landline not working

Debbie-TalkTalk — Mon, 13 Nov 2023 13:08:50 GMT

Hi Shena

Openreach have updated the fault ticket to advise that they are waiting on an estimated timescale for when work will be completed.

I will post back as soon as I have further information.

Re: Landline not working

Debbie-TalkTalk — Tue, 14 Nov 2023 07:12:35 GMT

Hi Shena

We've received the below update from Openreach:

Traffic Management booked with (4 way lights) on, estimate for 14/11 at 19:00 1 night. Next review date is 15/11

Re: Landline not working

Debbie-TalkTalk — Wed, 15 Nov 2023 06:58:01 GMT

Hi Shena

This is the latest update from Openreach, we will continue to monitor for updates.

PLANNED WORK ISSUED TO THE ENGINEERS TO RESTORE SERVICE

Re: Landline not working

Debbie-TalkTalk — Thu, 16 Nov 2023 07:18:52 GMT

Hi Shena

Below is the latest update from Openreach:

Traffic Management booked with (4 way lights) on for 15/11 at 20:00 2 nights. Next review date is 17/11.

Re: Landline not working

Debbie-TalkTalk — Fri, 17 Nov 2023 07:24:32 GMT

Hi Shena

I will contact Openreach this morning for an update and I will post back on this thread.

Thanks

Re: Landline not working

Debbie-TalkTalk — Fri, 17 Nov 2023 08:38:33 GMT

Hi Shena

I've spoken to Openreach and they have provided the below update.

Apologies for the delay and inconvenience, I have checked the fault from my end and as per the latest update the fault is linked with a Major Service Outage. The earliest possible completion date is 19-11-2023.

I will check on the fault ticket again on Monday for updates.

Thanks

Re: Landline not working

Debbie-TalkTalk — Mon, 20 Nov 2023 08:52:22 GMT

Hi Shena

I've spoken to Openreach this morning and they have advised that the next update on the fault should be available on 23/11/23.

Thanks

Re: Landline not working

Debbie-TalkTalk — Thu, 23 Nov 2023 09:03:30 GMT

Hi Shena

Openreach have now closed the fault as resolved.

Is everything working ok now?

Re: Landline not working

Shena — Thu, 23 Nov 2023 09:11:14 GMT

Hi Debbie,

Yes,all is working fine now. Thank you for keeling us informed,it was much appreciated.

Shena.

Re: Landline not working

Debbie-TalkTalk — Thu, 23 Nov 2023 09:13:09 GMT

Hi Shena

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie