topic Re: No Dial Tone - Landline not working in Home Phone

No Dial Tone - Landline not working

aircraft — Mon, 06 Nov 2023 14:49:34 GMT

HI,

I have no dial tone on my home phone. My Fibre 35 connection is working normally.

I have run a line test on my phone twice; first time last week. Each time it tells me there is a faultand I have an open case. However, when I check back the next day, my case appears to have been closed whilst my landline is still not working.

Can you get it fixed for me please?

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Mon, 06 Nov 2023 15:09:57 GMT

Hi aircraft,

I've run a line test, it isn't picking up any issues. Have you tested with your telephone connected to your test socket?

Chris

Re: No Dial Tone - Landline not working

aircraft — Mon, 06 Nov 2023 17:39:18 GMT

No I haven't. The wall plate is in a very inaccessible place.

Instead of a dial tone, I just hear a series of clicks. My current fault reference number is REP-13601375. Can you tell if anyone is looking into it?

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Tue, 07 Nov 2023 08:03:17 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: No Dial Tone - Landline not working

aircraft — Tue, 07 Nov 2023 08:09:00 GMT

Thank you. We'll make some preparations to get access and do some checks to make sure everything looks alright at our end. Then I'll get back to you to arrange for an engineer visit.

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Tue, 07 Nov 2023 08:38:49 GMT

OK, no problem 🙂

Re: No Dial Tone - Landline not working

aircraft — Sat, 11 Nov 2023 14:58:09 GMT

Chris,

Okay, I have cleared access to the various sockets now. I have also bought a new telephone to try. With the new phone I still have no dial tone and can't make or receive calls. It also doesn't work in the test socket. My broadband is working normally.

So, could you please arrange an engineer visit please. Any day on or after Wednesday, 15th Novemeber would be fine.

Many thanks.

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Mon, 13 Nov 2023 07:59:26 GMT

OK, no problem can you confirm:

That you accept potential Engineers charges

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: No Dial Tone - Landline not working

aircraft — Mon, 13 Nov 2023 08:20:53 GMT

I have completed the security questions and confirm I accept the engineers charges if necessary.

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Mon, 13 Nov 2023 09:20:47 GMT

Thanks for answering the security questions. I've sent you a PM requesting a little more information

Re: No Dial Tone - Landline not working

aircraft — Tue, 14 Nov 2023 14:41:45 GMT

Could someone from Talktalk respond please?

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Tue, 14 Nov 2023 14:57:18 GMT

Hi aircraft,

Apologies, I hadn't seen your PM, I'll book the engineer now and get back to you with the details

Chris

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Tue, 14 Nov 2023 15:07:58 GMT

Line test is now failing with 'disconnection in network' so I've raised this to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: No Dial Tone - Landline not working

aircraft — Tue, 14 Nov 2023 15:38:11 GMT

Thanks. I have a text from Openreach to say someone is allocated.

The situation is still the same. i.e. Broadband working perfectly but no dial tone.

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Tue, 14 Nov 2023 15:52:08 GMT

OK thanks for letting me know

Chris

Re: No Dial Tone - Landline not working

aircraft — Wed, 15 Nov 2023 12:34:59 GMT

All fixed now. Thanks!

Re: No Dial Tone - Landline not working

Chris-TalkTalk — Wed, 15 Nov 2023 12:49:54 GMT

That's great, thanks for letting me know 🙂

Chris