topic Re: Cancellation of telephone boost cannot be accessed on line in Home Phone

Cancellation of telephone boost cannot be accessed on line

Jun-473 — Mon, 20 Nov 2023 10:29:31 GMT

I have fibre 150 plan which will soon be expiring. I’ve been on line to check my boosts but find I cannot cancel my telephone boost myself, as I’m a single household and a low user I’d hoped to do this. I’ve tried customer services to no avail, being told to do it on line myself can anyone help with my request

Re: Cancellation of telephone boost cannot be accessed on line

Gliwmaeden2 — Mon, 20 Nov 2023 10:32:57 GMT

Customer services should jolly well be doing it for you when it doesn't work online (which seems to be the case more often than not these days, @Jun-473, so they should be well aware).

Give them another go on 03451 720088.

Let us know how you get on.

Re: Cancellation of telephone boost cannot be accessed on line

Arne-TalkTalk — Mon, 20 Nov 2023 11:31:43 GMT

Hi @Jun-473

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards