topic Re: Like others we are experiencing no number calls every 30 minutes. in Home Phone

Like others we are experiencing no number calls every 30 minutes.

KevinMUK — Sun, 26 Nov 2023 17:47:32 GMT

Have seen various strings on the subject but could not get call centre to understand and correct the problem

Who can help?

Re: Like others we are experiencing no number calls every 30 minutes.

Gliwmaeden2 — Sun, 26 Nov 2023 21:38:01 GMT

@KevinMUK,

Please let us know what sort of package you are on.

What kind of handset for phoning?

Essential that you complete your community forum profile details, showing that number in Personal Information, and add your account number in Private Notes, at the end of that section.

Staff need this information to identify your account etc.

Go via your avatar/name; settings; drop down menu. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Like others we are experiencing no number calls every 30 minutes.

John_G — Sun, 26 Nov 2023 22:11:17 GMT

It looks like there's some kind of activity which TalkTalk trigger on the VOIP adapter once every thirty minutes and some phone handsets interpret that as a missed call.

@Gondola explains what's going on in this thread. It looks like the issue has been sorted for other users so hopefully a member of the TalkTalk team here will fix things for you and others who are effected.

Good luck!

Re: Like others we are experiencing no number calls every 30 minutes.

Gliwmaeden2 — Sun, 26 Nov 2023 22:19:42 GMT

Yes, we are well aware of the situation, @John_G. Hence checking the details of the handset etc.

Please don't post further while the customer is waiting for staff support, as we need to keep their thread moving forward in the queue for attention.

There are in fact all sorts of bizarre issues that can crop up with the switch to Full Fibre and VOIP. It is taking time to iron out all the crinkles after decades set up with the previous infrastructure.

Re: Like others we are experiencing no number calls every 30 minutes.

Debbie-TalkTalk — Mon, 27 Nov 2023 07:29:36 GMT

Hi KevinMUK

Are you using the Hub2 router? (Sagemcom)

Please can you add your name, TalkTalk landline/account number and FTTP order number to your Community Profile.

Thanks

Debbie

Re: Like others we are experiencing no number calls every 30 minutes.

Debbie-TalkTalk — Tue, 28 Nov 2023 07:48:59 GMT

Hi KevinMUK

Do you still need help with this?