topic Re: Land Line Call drops out when someone else rings land line in Home Phone

Land Line Call drops out when someone else rings land line

Davray1 — Mon, 27 Nov 2023 19:51:17 GMT

Just had Fibre 150 installed, and kept land line number, connected by digital voice adaptor. But we are having trouble. We can receive calls no problem,during initial caller discussion we have trouble when someone else rings our landline number during the initial call. The connection produces 2 bleep sounds, the initial caller goes mute, and the initial caller then gets cut off, with the second caller then connected. All this takes just seconds to lose one call and connect second caller.This is getting very frustrating, and needs sorting

Re: Land Line Call drops out when someone else rings land line

Anonymous — Tue, 28 Nov 2023 06:16:46 GMT

Hello,

Just to confirm, do you have Call Waiting set up in your My Account?

Thanks

Michelle

Re: Land Line Call drops out when someone else rings land line

Davray1 — Tue, 28 Nov 2023 10:20:40 GMT

Hello

Checked my account and i do not have call waiting set up, only thing set up is caller display.

Thanks

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Wed, 29 Nov 2023 11:04:23 GMT

Hi Davray1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Wed, 29 Nov 2023 16:26:12 GMT

Chris, profile updated

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Thu, 30 Nov 2023 09:58:40 GMT

Thanks. Are you still experiencing the same issue today?

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Thu, 30 Nov 2023 11:30:08 GMT

Chris

Yes, I also spoke with help desk and they checked a few things but the issue is still there

Regards

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Thu, 30 Nov 2023 11:49:37 GMT

Ok thanks. Do you have the wifi hub 2 or an eero with DVA?

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Thu, 30 Nov 2023 11:57:08 GMT

Eero with DVA connected

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Thu, 30 Nov 2023 12:30:04 GMT

Thanks. Could you switch the ONT, eero and DVA off for 30 minutes, then switch back on and retest. Please let us know if this resolves the issue

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Thu, 30 Nov 2023 14:52:07 GMT

Chris, done as suggest, still have same issue. One beep like an engaged tone, Initial caller is then muted for approx 10 secs, then another beep tone followed by high pitch screech for a second, then initial caller is reconnected. Trouble is initial caller thinks weve been cut off and hangs up.. Only difference from my previous query is this time the second caller does not get connected through

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Thu, 30 Nov 2023 15:40:31 GMT

OK thanks for trying that Dave. I'll look into this and get back to you

Chris

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Fri, 01 Dec 2023 10:07:14 GMT

Hi Dave,

I've sent you a PM to confirm some details so that we can look into this further

Thanks

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Tue, 12 Dec 2023 14:52:25 GMT

Chris, Have you got any further with this query?. Plus its got even worse now, I have lost complete use of the landline, I cannot make or receive calls. I have spoken with help desk but they could not solve the new issue so this has been raised to higher technical team to try and resolve

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Wed, 13 Dec 2023 09:17:01 GMT

Hi Davray1,

Sorry to hear this, do you get a tone on the line or does it seem to be dead?

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Wed, 13 Dec 2023 19:03:15 GMT

Anyone ringing in line is dead, when we ring out engaged tone is heard and nothing connects

Re: Land Line Call drops out when someone else rings land line

Debbie-TalkTalk — Thu, 14 Dec 2023 06:44:21 GMT

Hi Davray1

Can I just check, are you still experiencing this fault this morning?

Re: Land Line Call drops out when someone else rings land line

Davray1 — Thu, 14 Dec 2023 16:41:41 GMT

Debbie, Was experiencing same issue this morning. Had message from Tech team later in the day regarding a factory reset of the DVA.

The issue of lost landline connection appears to be resolved, so we can make/receive landline calls. BUT I still have the initial issue of when on the landline with a caller, and a second caller tries to ring my landline number, we receive a high pitch electronic bleep on our handset, and the initial caller is muted on their phone for approx 10 secs then the call is reinstated. This makes the initial caller think the call has been cut off.

Regards

Re: Land Line Call drops out when someone else rings land line

Chris-TalkTalk — Fri, 15 Dec 2023 06:38:12 GMT

Could you just confirm that it still isn't working today and I'll pass it to our Future Fibre team for further investigation

Chris

Re: Land Line Call drops out when someone else rings land line

Davray1 — Mon, 18 Dec 2023 19:09:01 GMT

Chris

Further to your message Friday, From today (Monday) Landline yet again playing up. We cant receive calls again, BUT we can make calls out.. Since my last post the landline use as only managed to be useable for 3 days, before failing again. Helpdesk cant sort the issue out, its now gone to higher tech team to try and sort it