topic Re: Call boosts in Home Phone

Call boosts

acftus — Mon, 04 Dec 2023 14:53:27 GMT

I have been trying to change my call boosts from free anytime call to just evening and weekends.

I have added the weekend option but am unable to cancel the anytime call boost. It states you can but the anytime does not show on my manage service screen. Unable to get through to live chat - has TalkTalk given up on that? Hope someone can help.

Re: Call boosts

Chris-TalkTalk — Mon, 04 Dec 2023 15:10:00 GMT

Hi acftus,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Call boosts

acftus — Mon, 04 Dec 2023 15:14:38 GMT

Profile updated Chris

Re: Call boosts

acftus — Mon, 04 Dec 2023 15:24:28 GMT

Should be done now!!

Re: Call boosts

acftus — Mon, 04 Dec 2023 16:12:58 GMT

What has happened to Web Chat. Has it been discontinued?

Re: Call boosts

Gliwmaeden2 — Mon, 04 Dec 2023 16:15:57 GMT

Plug "contact" into the forum search engine, @acftus

Re: Call boosts

acftus — Mon, 04 Dec 2023 16:25:15 GMT

At one time Web Chat used to pop up as soon as you signed in. Now its difficult to find and when you request further help you just get a green circle going round and round endlessly.

Re: Call boosts

acftus — Mon, 04 Dec 2023 17:08:51 GMT

Any news yet Chris?

Re: Call boosts

acftus — Mon, 04 Dec 2023 19:39:27 GMT

Must admit with the lack of response to my enquiry. I have been with TalkTalk for many years and they had improved their customer support significantly over the time. However these last 6 months has seen a reversal of that and you cannot get hold of anyone in customer support to help. It looks as though you are quite happy to take money but unable to assist in rectifying a simple issue. I am now paying twice for the same service. Not at all happy.

Re: Call boosts

ferguson — Mon, 04 Dec 2023 20:56:57 GMT

Give Chris a chance to get back to you during normal working hours, you do appear to have completed your profile details now,

Re: Call boosts

Gliwmaeden2 — Mon, 04 Dec 2023 21:08:29 GMT

@acftus, yes, webchat used to leap off the page at us, some might say rather obtrusively.

It's not been available like that on the forum for quite a few years. You don't need to be signed into My Account to use it.

It is always via the blue button. Out of hours it is a bot.

If you have trouble accessing it, try another browser, disable ad blockers and allow pop ups.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Call boosts

Arne-TalkTalk — Tue, 05 Dec 2023 11:58:09 GMT

I can see the evening and weekends boost has been added.