topic Re: Voice Mail Icon and Dial Tone not cancelling in Home Phone

Voice Mail Icon and Dial Tone not cancelling

chris45 — Mon, 04 Dec 2023 13:48:58 GMT

Hi,

I deleted my last voicemail (by pressing the appropriate number when prompted). However, the voicemail message received icon remains on the phone and the ring tone indicates that a voice mail message is present. When I dial 1571 the response is that I have no new messages, please hang up.

Any ideas how this can be cleared?

Thanks

Re: Voice Mail Icon and Dial Tone not cancelling

Chris-TalkTalk — Mon, 04 Dec 2023 14:13:14 GMT

Hi chris45,

Are you sure that it's a voicemail on our voice mail service and not the telephones inbuilt voicemail service (if it has one)?

Chris

Re: Voice Mail Icon and Dial Tone not cancelling

chris45 — Mon, 04 Dec 2023 15:11:33 GMT

Yes it is TalkTalk voicemail.

My phone does not have voicemail.

I've tried disconnecting phone and the icon still remains so does the indicative ring tone.

Re: Voice Mail Icon and Dial Tone not cancelling

Chris-TalkTalk — Mon, 04 Dec 2023 15:32:14 GMT

OK thanks. If it's a cordless phone have you tried disconnecting it from electric socket. If not could you try this, just leave it disconnected for 5 minutes

Chris

Re: Voice Mail Icon and Dial Tone not cancelling

chris45 — Mon, 04 Dec 2023 16:01:09 GMT

Hi, tried that and it made no difference.

Isn't the dial tone ring produced by talktalk?

Re: Voice Mail Icon and Dial Tone not cancelling

Anonymous — Tue, 05 Dec 2023 06:46:29 GMT

Good morning,

Thanks for trying this. Could you try leaving yourself another voicemail and then try deleting this message to see if that works?

Thanks

Michelle

Re: Voice Mail Icon and Dial Tone not cancelling

chris45 — Tue, 05 Dec 2023 15:58:43 GMT

Hi, I tried that and it still has the voicemail icon and ringtone.

Thanks though.

Re: Voice Mail Icon and Dial Tone not cancelling

chris45 — Tue, 05 Dec 2023 18:14:34 GMT

Eventually found out how to remove the icon after using Google search.

It's a Panasonic phone and the solution is to press the # key until the phone beeps.

The dial tone still indicates voicemail but I can live with that.

Thanks to those who suggested solutions before this.

Re: Voice Mail Icon and Dial Tone not cancelling

Anonymous — Wed, 06 Dec 2023 06:50:35 GMT

Good morning,

Thanks for keeping us updated.

Michelle