topic Re: FTTP no ring calls in Home Phone

FTTP no ring calls

stew1 — Fri, 01 Dec 2023 14:46:42 GMT

Since FTTP went live my landline phone is receiving no ring calls every 30 min or so. Left unattended for a day my phone call memory is full and I cant make calls. Anny help please

Re: FTTP no ring calls

Gliwmaeden2 — Fri, 01 Dec 2023 15:13:35 GMT

It's a known issue with certain types of handset and Full Fibre, @stew1.

If staff don't pick this up today it will be after the weekend.

Can be sorted remotely by them.

Re: FTTP no ring calls

Chris-TalkTalk — Fri, 01 Dec 2023 15:16:58 GMT

Hi stew1,

Which router do you have?

Chris

Re: FTTP no ring calls

stew1 — Fri, 01 Dec 2023 15:34:36 GMT

Its new, Sagemcom I think is the name on the rear

Re: FTTP no ring calls

Anonymous — Mon, 04 Dec 2023 07:43:20 GMT

Good morning,

I've passed this over to our Devices Team and have asked them to apply the fix. I'll post back to confirm as soon as this has been done.

Thanks

Michelle 🙂

Re: FTTP no ring calls

Anonymous — Mon, 04 Dec 2023 08:09:50 GMT

Hello again,

The fix has now been applied. We'll check back in with you in 48hrs to see how you're getting on.

Thanks

Michelle

Re: FTTP no ring calls

Anonymous — Wed, 06 Dec 2023 08:12:18 GMT

Morning,

How are you getting on?

Thanks

Michelle