topic Re: Digital land line faulty in Home Phone

Digital land line faulty

Tulips99 — Wed, 13 Dec 2023 08:43:12 GMT

Dialling tone but alternates between number always engaged ( when it isn’t)or cutting me off mid conversation

Re: Digital land line faulty

Debbie-TalkTalk — Wed, 13 Dec 2023 08:45:53 GMT

Hi Tulips99

I'm sorry to hear this.

We’re aware that some Full Fibre Digital Voice (VoIP) customers are currently unable to make and receive calls.

Service has been restored, we recommend if you're still being affected, to power down both the eero router and the Grandstream digital voice adapter and use the factory reset pin, this will clear the issue.

Re: Digital land line faulty

Debbie-TalkTalk — Wed, 13 Dec 2023 12:14:45 GMT

Our Service status page has now been updated

We are aware customers with FTTP services are currently experiencing issues making and receiving calls, our engineers are aware of the issue and are working hard to a resove this. We will provide any updates here, we apologise for any inconvenience this is causing.

Service Status | TalkTalk Help & Support

Re: Digital land line faulty

Debbie-TalkTalk — Thu, 14 Dec 2023 06:41:57 GMT

Hi Tulips99

Our engineers have identified the problem and are actively working to deploy the fix. We expect this to automatically update on your equipment in the early hours of the morning and your normal service to resume. We sincerely apologise and understand the inconvenience this has caused. Thank you for your patience whilst we have worked to resolve this issue.

Please can you retest?

Re: Digital land line faulty

Debbie-TalkTalk — Fri, 15 Dec 2023 09:02:57 GMT

Hi Tulips99

Is everything working ok now?