topic Re: phone not working in Home Phone

phone not working

chancer1 — Thu, 14 Dec 2023 13:30:38 GMT

My phone stopped working 2 or 3 days ago Today I can make calls but not receive them

I have turned everything off and on a few times and reset the voice adaptor.

What is going on?

Re: phone not working

Debbie-TalkTalk — Thu, 14 Dec 2023 13:34:37 GMT

Hi chancer1

Apologies for this.

This fault should now be resolved following a fix put in place by our Network Team.

Our Network Engineers have asked if you could try resetting the DVA again please, holding the pin in until the leds on top start blinking simultaneously.

Thanks

Re: phone not working

chancer1 — Thu, 14 Dec 2023 13:55:39 GMT

Phone still not working

Re: phone not working

Debbie-TalkTalk — Thu, 14 Dec 2023 13:57:16 GMT

Hi chancer1

I'm really sorry about this.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: phone not working

chancer1 — Thu, 14 Dec 2023 23:28:59 GMT

The phone is still not receiving calls. It has been faulty since Tuesday!!

Re: phone not working

Debbie-TalkTalk — Fri, 15 Dec 2023 06:59:54 GMT

Hi chancer1

Please can you retest this morning?

Thanks

Re: phone not working

chancer1 — Fri, 15 Dec 2023 13:52:55 GMT

Phone now working. I now have 3 blue lights on my DVA. I only had 2 previously

Alec

Re: phone not working

Debbie-TalkTalk — Fri, 15 Dec 2023 13:54:22 GMT

Hi Alec

I'm so glad to hear that this is now working, thanks for letting us know.

Debbie