topic Re: Not able to get call display on my phone in Home Phone

Not able to get call display on my phone

Anthonymc — Tue, 12 Dec 2023 12:10:09 GMT

Since I moved to new address I cannot get caller display on my phone. I was assured by talk talk agent that the fault rests with them and not the actual phone. I was also assured this would be rectified with two to three hours. Nothing. If call display is a part of the package bit misleading if you can't rectify the problem. Or alternatively go to a provider who can

Re: Not able to get call display on my phone

Anonymous — Tue, 12 Dec 2023 12:16:13 GMT

Hi Anthony,

I'm sorry to hear this. Can I just confirm, does the Caller Display service show as active in your My Account?

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Tue, 12 Dec 2023 12:20:43 GMT

HI Michelle,

yes, it states it active on my account

Re: Not able to get call display on my phone

Anonymous — Tue, 12 Dec 2023 12:31:06 GMT

Hi Anthony,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Not able to get call display on my phone

Anonymous — Tue, 12 Dec 2023 12:50:20 GMT

Hi again,

Thank you. I've escalated this straight over to our Fault Escalation Team now and I will post back as soon as they come back to me. It's also possible that they may try and contact you directly.

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Tue, 12 Dec 2023 12:58:55 GMT

Thank you

Re: Not able to get call display on my phone

Anonymous — Tue, 12 Dec 2023 12:59:52 GMT

Hi Anthony,

No problem. I'll keep you updated as soon as I know more.

Michelle 🙂

Re: Not able to get call display on my phone

Anonymous — Fri, 15 Dec 2023 10:05:02 GMT

Hi Anthony,

Can I just confirm, have you been contacted since I escalated this?

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Mon, 18 Dec 2023 12:43:27 GMT

Hi Michelle,

I did have a response shortly after your last communication on Tuesday. Someone was supposed to contact me on Thursday to see if the problem rectified itself? I had no phone call up on Thursday not at least while i was here. I have no way of known if anyone has phoned along with not having the caller display i cannot see if there's been a missed call. Basically, the problem remains the same

kind regards

Anthony

Re: Not able to get call display on my phone

Anonymous — Mon, 18 Dec 2023 12:45:04 GMT

Hi Anthony,

I'm sorry to hear this. I will chase the team for an update now.

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Mon, 18 Dec 2023 12:46:58 GMT

Thank you Michelle

Re: Not able to get call display on my phone

Anonymous — Mon, 18 Dec 2023 12:49:25 GMT

Hi Anthony,

No problem, I will post back here as soon as they come back to me.

Thanks

Michelle

Re: Not able to get call display on my phone

Anonymous — Tue, 19 Dec 2023 07:02:38 GMT

Morning Anthony,

The team have come back to me to advise that a card reset was done and a few callbacks were completed to confirm if this resolved the issue. I can see from your last post that this still isn't working so I'll need to pass this back to the team. When would be the best time for the team to contact you please?

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Tue, 19 Dec 2023 09:35:25 GMT

Morning Michelle,

Thank you for the update. The best time would be for me 15:00hrs-17:00 Hrs. As I am out most of the morning early afternoon

Kind regards

Anthony

Re: Not able to get call display on my phone

Anonymous — Tue, 19 Dec 2023 09:45:27 GMT

Hi again,

Thank you. I've passed your availability over to the team now and have asked if they can contact you as soon as possible.

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Tue, 19 Dec 2023 17:22:37 GMT

Afternoon Michelle,

I was waiting on a call from someone at talktalk this afternoon. So, far I have not heard from anyone. Would like to have this matter rectify sooner rather than later

kind regards

Anthony McCarthy

Re: Not able to get call display on my phone

Anonymous — Wed, 20 Dec 2023 06:55:21 GMT

Hi Anthony,

I'm really sorry and I'll chase this again for you now.

Michelle

Re: Not able to get call display on my phone

Anonymous — Wed, 20 Dec 2023 09:24:28 GMT

Hi Anthony,

The team have just come back to let me know that they have booked a callback in for this afternoon/evening as per your earlier availability. I'll check back in with you in the morning to see how you're getting on.

Thanks

Michelle

Re: Not able to get call display on my phone

Anthonymc — Wed, 20 Dec 2023 09:37:59 GMT

Good Morning Michelle,

Thank you once again for chasing this up. Greatly appreciated

kind regards

Anthony

Re: Not able to get call display on my phone

Anonymous — Wed, 20 Dec 2023 09:39:17 GMT

Hi Anthony,

No problem. I'm sorry that it wasn't picked up sooner and I'll check back in with you tomorrow.

Michelle 🙂