topic Re: Home phone not working since joining in Home Phone

Home phone not working since joining

richard353824 — Wed, 20 Dec 2023 13:54:25 GMT

Since we moved over to talk talk a few weeks ago our home phone now does not work. Talk talk have said there is nothing they can do it’s not their problem we need to get a third party out to look at it!? Have no idea what we are meant to do? Regretting joining

Re: Home phone not working since joining

Chris-TalkTalk — Wed, 20 Dec 2023 14:00:32 GMT

Hi Richard,

I'm sorry to hear that you're experiencing problems with your telephone service. Is there a dial tone or is the line completely dead?

Chris

Re: Home phone not working since joining

richard353824 — Wed, 20 Dec 2023 15:12:05 GMT

Hi,

it’s completely dead. Was working fine until I lived to talk talk.

Re: Home phone not working since joining

Chris-TalkTalk — Wed, 20 Dec 2023 15:22:11 GMT

Have you tried connecting your telephone to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Home phone not working since joining

richard353824 — Wed, 20 Dec 2023 16:38:53 GMT

Hi Chris I will give this a go bare with me

Re: Home phone not working since joining

richard353824 — Wed, 20 Dec 2023 17:33:23 GMT

I can get it to work but can only have either the phone or the internet working not both at the same time for some reason

Re: Home phone not working since joining

Anonymous — Thu, 21 Dec 2023 06:37:00 GMT

Hi richard,

So just to confirm, when the phone is connected at the test socket you have a dial tone and can make and receive calls? Could you try connecting the router to the test socket with the phone using a microfilter please.

Thanks

Michelle

Re: Home phone not working since joining

richard353824 — Thu, 21 Dec 2023 14:21:12 GMT

I have tried to connect it with a splitter that came with the router and connected the phone and the router but only the router is working.

Re: Home phone not working since joining

Chris-TalkTalk — Thu, 21 Dec 2023 15:00:58 GMT

So the telephone works fine with just the telephone connected to the micro-filter but as soon as you connect the router the telephone line goes dead?

Chris