topic Re: beating the BOT in Home Phone

beating the BOT

chrispne — Thu, 28 Dec 2023 14:31:53 GMT

How can I get past the TalkTalk BOT to report a fault? It refuses to recognise my account!

Re: beating the BOT

Gliwmaeden2 — Thu, 28 Dec 2023 15:28:16 GMT

I just ran a test Chat, @chrispne, and it worked for getting me to a live agent after putting in my landline number.

Re: beating the BOT

Debbie-TalkTalk — Fri, 29 Dec 2023 08:57:11 GMT

Hi chrispne

I'm sorry to hear this.

I can take a look at this fault for you. What fault are you experiencing?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: beating the BOT

chrispne — Fri, 29 Dec 2023 17:20:27 GMT

Thank you for doing that. Happily TalkTalk have realised that there is a fault on my line and told Open Reach who are working on it.

Re: beating the BOT

Debbie-TalkTalk — Tue, 02 Jan 2024 07:43:36 GMT

Hi chrispne

I'm so glad to hear this 🙂 If you do need any further assistance then please let us know.

Thanks

Debbie

Re: beating the BOT

DorsetRover — Tue, 09 Jan 2024 12:30:18 GMT

I have just posted an article regarding a problem with our landline.

My name and landline number have been listed on 'My Profile' for a long time, yet I spent a very long time trying to speak to a BOT whilst waiting for some human being to respond...

Why do you think that happened?

Might this happen again?

Re: beating the BOT

Anonymous — Tue, 09 Jan 2024 12:35:33 GMT

Hi DorsetRover,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle