topic Re: Ghost calls after system upgrade in Home Phone

Ghost calls after system upgrade

chrishtie — Fri, 22 Dec 2023 23:51:02 GMT

Converted to Full Fibre 65 some months ago and suffered from ghost calls every half hour or so.

This was fixed remotely and haven't had any problems until today.

Appears that there was a telephony system upgrade last night and since then the ghost calls are back every hour or so.

Hoping that this can be fixed like last time

Re: Ghost calls after system upgrade

Gliwmaeden2 — Sat, 23 Dec 2023 01:14:13 GMT

@chrishtie, you have posted in the technology section, which is in the community lounge rather than a board supported by forum staff.

I'll move this thread to the home phone section for you, but you won't get a reply from staff before Wednesday.

You could try Chat / phone customer services, but support hours are also more limited than usual over the festive period.

Re: Ghost calls after system upgrade

chrishtie — Tue, 26 Dec 2023 09:04:18 GMT

Thanks Gliwmaeden2. I have to admit that I'm not that clear as to how or where I should post so appreciate your assistance.

As I'm not at home for a couple of days I'll hope that it may be fixed by the time I'm back.

Re: Ghost calls after system upgrade

Anonymous — Wed, 27 Dec 2023 06:50:51 GMT

Good morning,

I'm sorry to hear this. I've passed this over to our team now and have asked if they can apply the fix for this. I will post back to confirm once this has been completed.

Thanks

Michelle

Re: Ghost calls after system upgrade

chrishtie — Wed, 27 Dec 2023 09:16:54 GMT

Thanks Michelle

Much appreciated

Re: Ghost calls after system upgrade

Anonymous — Wed, 27 Dec 2023 09:19:43 GMT

Hi again,

You're welcome 🙂 I'll post straight back here as soon as they come back to me with an update.

Thanks

Michelle

Re: Ghost calls after system upgrade

chrishtie — Tue, 02 Jan 2024 08:57:15 GMT

Good morning Michelle and Happy New Year to you.

Just wondering if there's any update on this fault as I'm still getting the ghost calls

Re: Ghost calls after system upgrade

Debbie-TalkTalk — Tue, 02 Jan 2024 09:05:23 GMT

Hi chrishtie

I'm really sorry for the delay.

I will chase for an update now and I will post back shortly.

Thanks

Debbie

Re: Ghost calls after system upgrade

Debbie-TalkTalk — Tue, 02 Jan 2024 10:13:41 GMT

Hi chrishtie

The issue with the ghost calls should now be resolved. Please let us know if you do experience any further issues.

Thanks

Debbie

Re: Ghost calls after system upgrade

chrishtie — Tue, 02 Jan 2024 18:00:15 GMT

Hi Debbie

No more ghost calls so it looks like the fix has worked.

Many thanks for your help - it's much appreciated

Re: Ghost calls after system upgrade

Anonymous — Wed, 03 Jan 2024 06:40:36 GMT

Hi chrishtie,

I'm really glad to hear this and thanks for confirming 🙂

Michelle