topic line came down on a storm on the 12 December 23 in Home Phone

line came down on a storm on the 12 December 23

Jose14 — Tue, 02 Jan 2024 16:52:05 GMT

Line came down on the 12 December on a storm.Openreach was on site with two hours but couldn’t fix it because the wire was down from the main post, the engineer said it would be fixed the next day. On the 15 December i contracted Openreach with the ref number to be told that I had to contact talk talk directly which I did, the line still not fixed and I can’t get pass the virtual assistant on TalkTalk’s for a update
thanks in advance

Gliwmaeden2 — Tue, 02 Jan 2024 16:56:01 GMT

Staff will pick this up tomorrow, @Jose14. Please ensure that you complete Personal Information in the profile area.

Chris-TalkTalk — Wed, 03 Jan 2024 08:37:30 GMT

Hi Jose14,

The fault is still in hand with Openreach. Just to confirm, do you currently have no service at all, telephone or broadband?

Chris