topic Re: No phone in Home Phone

No phone

Estapleton — Thu, 04 Jan 2024 13:37:46 GMT

Hi I joined Talk Talk on the 10/10/23 and my home phone has never worked 😡 I have complained and had 2 engineers out.They have confirmed there is a fault and they have said they think I have been sent the wrong hub. I have waited and waited and reported again and again but get nothing back! I am paying for a service I am not getting! Also I cannot record anything.

any advice would be appreciated and some sort of compensation is needed too.

Re: No phone

fr8ys — Thu, 04 Jan 2024 13:47:18 GMT

I can't answer your phone query but support staff should get back to you soon.

Regarding recording, TalkTalk have not supplied recordable boxes for 3 years now.

If you have been sent the Netgem 4k box there is a limited recording function but you need to supply your own USB stick to do do. Up to a 256Gb one is recommended but buy from a reputable source, not the online auction site as these have many fakes which the box is prone to rejecting.

Re: No phone

Anonymous — Fri, 05 Jan 2024 06:42:34 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle