topic Re: VoIP phone line disconnects itself in Home Phone

VoIP phone line disconnects itself

Grahamatlilliput — Mon, 08 Jan 2024 10:42:41 GMT

Our voip home telephone disconnects itself. I have changed the handset to no avail.

Re: VoIP phone line disconnects itself

Anonymous — Mon, 08 Jan 2024 10:49:31 GMT

Hi Graham,

I'm sorry to hear this. Can I just confirm, do you have the Wifi Hub 2 or the eero with the Digital Voice Adapter please?

Thanks

Michelle

Re: VoIP phone line disconnects itself

Grahamatlilliput — Mon, 08 Jan 2024 13:52:50 GMT

Michele,

set up guide heading 'know your wi fihub 2 and there’s also a 'digital voice adaptor'

Re: VoIP phone line disconnects itself

Chris-TalkTalk — Mon, 08 Jan 2024 15:10:18 GMT

Hi Graham,

If you have the wifi hub 2 then your telephone plugs directly into the router, you don't need to use the digital voice adapter. Is your telephone currently connected to the green telephone port on the router?

Chris

Re: VoIP phone line disconnects itself

Willow27 — Tue, 10 Sep 2024 19:24:37 GMT

I too have had many calls just drop off. Most embarrassing and very very inconvenient. - like today when was on the phone to my doctor!

I have tried other handsets too.

I have the eero 6 hub.

what can I do?

Thanks.

Re: VoIP phone line disconnects itself

Anonymous — Wed, 11 Sep 2024 05:47:10 GMT

Hi @Willow27

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: VoIP phone line disconnects itself

Willow27 — Wed, 11 Sep 2024 07:17:42 GMT

Thanks Michelle - new post done.

Re: VoIP phone line disconnects itself

Anonymous — Wed, 11 Sep 2024 07:25:56 GMT

Thank you, I will take a look now 🙂

Michelle