topic Re: No incoming calls in Home Phone

No incoming calls

Keefy_707 — Tue, 09 Jan 2024 12:11:28 GMT

We have had no incoming calls on our landline since 2nd January. We have Doctor and Hospital consultations on the phone this week and although I have requested an engineer I have had no response and have been unable to talk to somebody apart from chatline Please advise

Re: No incoming calls

Karl-TalkTalk — Tue, 09 Jan 2024 12:16:33 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks

Karl.

Re: No incoming calls

Keefy_707 — Tue, 09 Jan 2024 12:24:01 GMT

Added

Re: No incoming calls

Karl-TalkTalk — Tue, 09 Jan 2024 12:40:13 GMT

Tests are showing a loop fault in or near the property.

Have you tested another handset to rule out an issue with that.

Also, have you checked if you have a 'Test Socket' and if so, have you tested at that to rule out any internal issues.

Thanks

Karl.

Re: No incoming calls

Keefy_707 — Tue, 09 Jan 2024 13:00:24 GMT

Not sure if we have test socket

Re: No incoming calls

Keefy_707 — Tue, 09 Jan 2024 13:04:23 GMT

I really think we need an engineer. We are in our 80' s and this is beyond our comprehension

Re: No incoming calls

Karl-TalkTalk — Tue, 09 Jan 2024 13:33:37 GMT

You may need an engineer out, and I can quickly arrange this however, Openreach will charge you if the fault is something within your home or due to a faulty phone handset, so I'm just trying to avoid this as much as possible.

I usually ask if you can try another handset, or if possible you can try your handset at a friend or neighbour's house / socket just to see if it is the phone that is at fault.

Would you be able to try that ?

Also, how many phone sockets do you have around the house, if more than one, have you tested in the other sockets.

Thanks

Karl.

Re: No incoming calls

Keefy_707 — Wed, 10 Jan 2024 16:40:38 GMT

Please have the courtesy to reply to my previous messages. I don't want to involve you in a complaint about the service. Your choice.

Re: No incoming calls

Chris-TalkTalk — Thu, 11 Jan 2024 08:37:09 GMT

Hi Keefy_707,

As far as I can see the previous messages have been replied to. If you'd like us to arrange an engineer visit without carrying out further testing please let us know and we'll confirm some details with you

Chris

Re: No incoming calls

Chris-TalkTalk — Thu, 11 Jan 2024 11:16:36 GMT

Hi Keith,

If you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

We can ask the engineer to call you but we can't guarantee that they will unfortunately

Thanks
Chris

Re: No incoming calls

Keefy_707 — Thu, 11 Jan 2024 15:52:04 GMT

Hi Chris did you get my message this morning? Regarding Open Reach, because your connection people have stated there is a line fault we shouldn't get any charges. I f there is a fault within the property I will discuss with engineer if there are to be charges. Our phones are new so I cannot see that there is anything wrong with the handsets. So please arrange an engineer any of the am or pm times and any day are available. Thank you

Keith

Re: No incoming calls

Chris-TalkTalk — Fri, 12 Jan 2024 09:34:30 GMT

Hi Keith,

I'll book the engineer now and get back to you with the details

Chris

Re: No incoming calls

Chris-TalkTalk — Fri, 12 Jan 2024 09:46:58 GMT

I've booked the first appointment available - January 16 2024, AM - please let us know how you get on

Chris