Caller Display, Itemised calls, Mobile call from landline,. Call safe.

DorsetRover — Tue, 09 Jan 2024 13:52:03 GMT

I have ‘Fibre 65’ which works well, as does the actual telephone line, but on 12th December 2023 I reported a problem with our telephone system by way of the ‘LIVE CHAT’ facility. I made a second report on 5th January 2024.

SADLY THE FAULTS HAVE NOT BEEN FIXED.

The problems related to the following matters:

I have lost the ‘Caller Display’ facility.

I have lost the Ability to call a Mobile number from my Landline.

I have lost the ability to request itemisation of calls made via the ‘phone.

I don’t know if ‘Call Safe’ is working or not.

All of those items are ‘Free’ to Talktalk users.

I have a total of 34 pages relating to ‘Live Chats’ and actual Conversations with TalkTalk staff, in addition to my forwarding them a photo of the back of the (TalkTalk) router for identification purposes, but I will not show them here.

I have TWO References regarding the reports I made to TalkTalk and the alleged ‘repair’:

DATE REPORTED: 02/01/2024

REFERENCE No: REP-13820087

DATE REPORTED: 05/01/2024

REFERENCE No: REP-13835811

I checked with Track my Fault this morning (9th January 2024) and the following was displayed:

Description

Your fault has been fixed

Status

Closed

Date reported

05/01/2024

Reference number

REP-13835811

We believe the issue is fixed.

Updated: 16:23 on 08/01/2024

We'll continue to monitor your connection for 2 days. If you experience any further issues, please follow the steps below.

Start Troubleshooting Start live chat.

TalkTalk makes no reference whatsoever to the problem which I reported on 2nd January, REP-13820087.

SADLY NONE OF THE FAULTS APPEAR TO HAVE BEEN FIXED.

I clicked on ‘Troubleshoot’ but none of the three available options applied.

My fingers and I are tired of having ‘live chats’ with your staff, none of whom seem able to resolve the problems.

I wonder if any of the ‘Stars’ or any of the Forum readers are aware of, have had similar problems or can help move this matter forward.

Thanks.

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Divsec — Tue, 09 Jan 2024 14:14:20 GMT

Hi @DorsetRover sycophancy will get you everywhere! Your post has been escalated so the super team here will be on it shortly. Just a thought in the meantime, have you made any changes to your contract recently?

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Gliwmaeden2 — Tue, 09 Jan 2024 17:54:31 GMT

@DorsetRover, the faults mentioned in your above post will probably be followed up here, where staff picked up your other thread:

https://community.talktalk.co.uk/t5/Home-Phone/Trying-to-get-through-a-BOT/td-p/3013778#M157042

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

DorsetRover — Tue, 09 Jan 2024 18:18:51 GMT

Thank you Gliwmaeden2 for what you wrote. I hope someone 'up there' is looking into the problems.

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Chris-TalkTalk — Wed, 10 Jan 2024 11:38:19 GMT

Hi DorsetRover,

I've replied on your other thread

Chris

topic Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe. in Home Phone

Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Description

Status

Date reported

Reference number

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.

Re: Caller Display, Itemised calls, Mobile call from landline,. Call safe.