topic Phone showing multiple no number calls in Home Phone

Phone showing multiple no number calls

Dorset2020 — Wed, 10 Jan 2024 10:19:29 GMT

After changing over to TalkTalk full fibre, my house phone, which is connected to the Router, keeps showing NO NUMBER calls at random times. This blocks my list of 50 numbers and no new calls can be displayed. Can anyone please explain why this is happening and how to fix it. Thank you.

Re: Phone showing multiple no number calls

Debbie-TalkTalk — Wed, 10 Jan 2024 10:27:47 GMT

HI Dorset2020

I'm really sorry to hear this.

Does this seem to happen every 30 minutes? Does the display show calls but the line doesn't actually ring?

Do you have the WIFI hub2?

Re: Phone showing multiple no number calls

Dorset2020 — Wed, 10 Jan 2024 17:08:25 GMT

Yes I have WiFi Hub2. That's exactly what happens.

Re: Phone showing multiple no number calls

Anonymous — Thu, 11 Jan 2024 06:52:49 GMT

Good morning,

Thanks for confirming. We'll need to raise this to our team to apply the fix for this particular issue.

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Phone showing multiple no number calls

Dorset2020 — Thu, 11 Jan 2024 17:28:14 GMT

I have updated my details.

Re: Phone showing multiple no number calls

Anonymous — Fri, 12 Jan 2024 07:56:31 GMT

Good morning,

Thank you. I've passed this over to our Faults Team now for the fix to be applied and I will post back to confirm as soon as this has been completed.

Thanks

Michelle

Re: Phone showing multiple no number calls

Anonymous — Fri, 12 Jan 2024 10:14:33 GMT

Hi again,

The team have now applied the fix. We'll have check back in with you on Monday to confirm that the 30 minute call issue has been fully resolved.

Thanks

Michelle

Re: Phone showing multiple no number calls

Anonymous — Mon, 15 Jan 2024 06:44:11 GMT

Good morning,

How are you getting on? Has the 30 minute missed call issue now been resolved?

Thanks

Michelle

Re: Phone showing multiple no number calls

Dorset2020 — Mon, 15 Jan 2024 11:39:31 GMT

The No Number problem has now been resolved. Thank you for your help.

Re: Phone showing multiple no number calls

Anonymous — Mon, 15 Jan 2024 11:41:06 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

Re: Phone showing multiple no number calls

DavidReilly — Wed, 08 Jan 2025 08:57:28 GMT

I have this problem too - I'm not really sure how the community thing works but I have sent you a message - apologies! Hopefully you come back to me. Thanks

Re: Phone showing multiple no number calls

Anonymous — Wed, 08 Jan 2025 09:03:54 GMT

Hi David,

I'm sorry to hear this. Please can your create your own topic and we can look into this for you.

Thanks

Michelle

Re: Phone showing multiple no number calls

DavidReilly — Wed, 08 Jan 2025 11:17:31 GMT

How do I create a topic?

Re: Phone showing multiple no number calls

DavidReilly — Wed, 08 Jan 2025 11:18:34 GMT

Where can I find the message I sent to your colleague with all the details already in it? - where is my "outbox"??