topic Re: Trying to get through a BOT... in Home Phone

Trying to get through a BOT...

DorsetRover — Tue, 09 Jan 2024 13:37:58 GMT

'MICHELLE' has asked me to create my own topic, so...

In response to a question from @chrispne regarding the use of ‘BOTs’, DEBBIE asked that the customer’s NAME and TalkTalk LANDLINE numner be added to @chrispne Profile.

A couple of hours ago, I posted an article regarding a problem with our (domestic) landline.

My name and landline number have been listed on 'My Profile' for a long time, yet I spent a very long time during December and January trying to text message with a BOT whilst waiting for some human being to eventually respond...

With my name and number previously available andf displayed in ‘My Profile’, why do you think that happened?

Might this happen again?

Re: Trying to get through a BOT...

ferguson — Tue, 09 Jan 2024 13:49:37 GMT

The purpose of Michelle asking for the community profile to be completed in that case was so that she could help on here, it will have no bearing on contacting TalkTalk via chat. Would you like the support team here to help in your case?

Re: Trying to get through a BOT...

Anonymous — Tue, 09 Jan 2024 14:27:43 GMT

Hello,

Thank you. Just to confirm, what issues are you currently experiencing with your voice service, do you have no dial tone?

Thanks

Michelle

Re: Trying to get through a BOT...

DorsetRover — Tue, 09 Jan 2024 14:38:42 GMT

Thank you Ferguson.

I have not made any changes to my account.

For Michelle's benefit:

Using the 'phone is o.k. - no problems there.

I have lost ‘Caller Display’.

I have lost the Ability to call a Mobile number from my Landline.

I have lost the ability to request itemisation of calls made.

I don’t know if ‘Call Safe’ is working or not.

I have ‘Fibre 65 VoIP’ and ‘Unlimited UK Calls Boost.

Re: Trying to get through a BOT...

Chris-TalkTalk — Wed, 10 Jan 2024 08:50:23 GMT

Hi Dorset Rover,

Do you have the Sagemcom wifi hub 2?

Chris

Re: Trying to get through a BOT...

DorsetRover — Wed, 10 Jan 2024 09:30:47 GMT

Good morning Chris

Thank you for your enquiry regarding the make of Router installed at home.

I had looked at it a few days ago when one of the 'distant' assistants to whom I was speaking asked the same question.

There is NO manufacturer's name on the front/back or side. He asked me to send him a photograph which, miraculously, I managed to do.

I will try to attach it to this message.

Just to let you know thet after sending the photo, I will be out and not available until early afternoon. Thank you.Our Router

Re: Trying to get through a BOT...

Chris-TalkTalk — Wed, 10 Jan 2024 11:37:47 GMT

Thanks for the information. Are you unable to call any mobile? What happens when you call a mobile?

Chris

Re: Trying to get through a BOT...

DorsetRover — Wed, 10 Jan 2024 15:09:05 GMT

Hello Chris

I believe so, yes.

The message received after dialling a mobile states: 'OUTGOING CALLS TO THIS NUMBER ARE BARRED'.

May I please mention our actual telepone line whilst through to you?

I had mentioned it to the last of the distant assistants to whom I spoke before resorting to this forum.

I had told (Clarence) during our conversation that the cable from the telegraph pole to our house had become quite 'slack', with a distinctive 'bow' in the middle. This has only recently occurred - some weeks ago. I have attached a photo to show the line.loose cable?

Re: Trying to get through a BOT...

Chris-TalkTalk — Wed, 10 Jan 2024 15:26:05 GMT

OK thanks. Yes, it looks as though there's an outgoing bar to calls to mobiles, I take you've never asked for this bar to be set up?

regarding the sagging line, you can report damage directly to Openreach here - Contact us | Openreach

Chris

Re: Trying to get through a BOT...

DorsetRover — Wed, 10 Jan 2024 15:56:41 GMT

No, it has never been requested Chris. It is only within the last 2-3 months that it has started 'barring' calls to mobile numbers..

And thanks for the Openreach 'contact' details.

Another (strange) occurrence whilst I was typing my last response to you.

The landline made a couple of ‘beeps’, and displayed ‘Line in Use’

The landline then made a couple more ‘beeps’, and displayed ‘Line in Use’

I then saw there was a new message from TalkTalk shown as having sent at 14:29.

The top line showed:

YOUR FULL FIBRE SERVICE

IS READY

Welcome……………………….Setup……………………………..Go Live

Hi Mr Lee, congratulations, your full fibre service is live! We hope you enjoy all of the benefits of your full fibre connection.

Feel the full fibre difference.

Ultrafast – impressive speeds.

Multi-device ready – everyone can do the things they love to do online, all at the same time.

Reliable – a powerful connection all day, every day – even at peak times.

Totally unlimited – upload, downlad, browse and stream with no

usage caps.

Future proof – the only broadband you’ll ever need.

Online help hub

From Wi-Fi boosting hints and tips to help with your bill, our online hub is packed with everything you need to know about full fibre. Visit the help hub here or search help.talktalk.co.uk/FutureFibre

How to get in touch

Chat to us here 0345 172 0074

If you need any help, you can give our team of full fibre experts a call Monday to Saturday 8am-8pm, and they’re available to chat Monday to Sunday 8am-8pm.

Your TalkTalk team

I have NOT sought to upgrade to 'Full Fibre'.

I did check speeds after that message and they are 75.5 and 18.2

Re: Trying to get through a BOT...

Chris-TalkTalk — Thu, 11 Jan 2024 10:08:22 GMT

Hi DorsetRover,

You're already on the full fibre service so don't know why the message has just come through

If you want to remove the mobile bar you can do this in My Account. Once you've removed the bar if you have any further problems please let us know

Chris

Re: Trying to get through a BOT...

DorsetRover — Thu, 11 Jan 2024 12:09:52 GMT

My Account shows Fibre 65 VoIP 65 at £27 per month and Unlimited UK Calls boost - £16 per month.

I have just carried out two speed checks:

‘WHICH’ Speed Checker showing Download at 69.2 and upload at 18.4.

‘TALKTALK’ Speed check shows Download at 78.

Are those the speeds a customer gets for ‘FULL FIBRE’?

I will check (again) the settings for 'Mobile Bar' on 'My Accounts...)

Thank you.

Re: Trying to get through a BOT...

Chris-TalkTalk — Thu, 11 Jan 2024 12:29:23 GMT

If it's VoIP then it's full fibre. Yes those speeds look fine for Fibre 65 VoIP

Chris

Re: Trying to get through a BOT...

DorsetRover — Thu, 11 Jan 2024 12:51:55 GMT

Further to my original message, when I look at

‘My Account’ it shows ‘Itemisation is not available for this product.’

As ‘Itemisation of calls is ‘FREE’, why am I unable to access it?

I had also asked if ‘call safe’ is working on my account.

Re Mobile barring:

Is the setting for ‘Barring/Unbarring’ calls made to Mobile numbers correct as per the attached page from ‘My Account’?settings page

Re: Trying to get through a BOT...

Chris-TalkTalk — Thu, 11 Jan 2024 14:49:27 GMT

The mobile bar looks fine now as the check has been removed

Have you enabled callsafe?

I'll find out about itemisation, it may not be available for VoIP

Chris

Re: Trying to get through a BOT...

DorsetRover — Thu, 11 Jan 2024 18:15:26 GMT

Many thanks Chris - the ability to make mobile calls from the landline has now been enabled. Many thanks.

I had thought that 'CALL SAFE' was where we (at home) were asked to approve/verify whoever was calling us whenever a 'new' caller 'phoned our home number. I cannot see where to enable/disable that facility.

Re: Trying to get through a BOT...

Chris-TalkTalk — Fri, 12 Jan 2024 06:38:34 GMT

Morning DorsetRover,

Glad to hear that you are now able to make calls to mobiles

Regarding CallSafe, does this help? - How to use CallSafe - TalkTalk Help & Support

Chris

Re: Trying to get through a BOT...

DorsetRover — Fri, 12 Jan 2024 09:12:58 GMT

Good morning Chris

Many thanks for your continued help with itemisation/caller display.

Prior to sending this message I went to 'My Account' and looked at phone call 'Itemisation'.

Thank you very much - I don't know what you have done but I can now display 'itemisation'!!

I also received an incoming call on the landline.

When that phone call came in, the receiver displayed the following:

'Incoming call (and then) 'Private Caller'.

I look forward to any information you can supply as to the sudden inability to display the person calling.

Many thanks.

Re: Trying to get through a BOT...

DorsetRover — Sat, 13 Jan 2024 13:11:44 GMT

Looking through the current conversations, I am not sure I answered this particular message from Chris.

If that is the case, the answer to your question is NO.

Re: Trying to get through a BOT...

Anonymous — Mon, 15 Jan 2024 07:19:16 GMT

Morning,

Can I just confirm, does the Caller Display service show as active in your My Account?

Thanks

Michelle