topic Re: 1471 in Home Phone

1471

annienev123 — Mon, 08 Jan 2024 08:43:20 GMT

after upgrade to full fibre no 1471 service

Re: 1471

Chris-TalkTalk — Mon, 08 Jan 2024 09:28:17 GMT

Hi annienev123,

Can you add your TalkTalk home telephone number to your community profile and we'll take a look at this for you

Chris

Re: 1471

Chris-TalkTalk — Mon, 08 Jan 2024 10:13:37 GMT

Hi annienev123,

Is your Full Fibre service up and running? Do you have the VoIP service?

Chris

Re: 1471

annienev123 — Sun, 14 Jan 2024 19:31:36 GMT

after four hours on text on moblie yesterday and nearly an hour on the phone to talktalk seems nobody has a clue whats going on but i was informed talktalk cancelled my telephone account then set up another number unbeknown to me i could call out no incoming calls becuse of new number no one had is cancelling my telephone account a breach of my contract

Re: 1471

Gliwmaeden2 — Sun, 14 Jan 2024 22:48:06 GMT

Elsewhere you have posted that the phone number was reinstated, @annienev123.

Link to post:

https://community.talktalk.co.uk/t5/Home-Phone/No-incoming-calls-since-new-broadband-upgrade/m-p/3014974#M157127

Worth mentioning that here, and also staff had asked you whether you are now on Full Fibre with VOIP activated?

Please answer that for them to be able to help you.

Re: 1471

Arne-TalkTalk — Tue, 16 Jan 2024 11:29:46 GMT

Hi @annienev123

Your number has remained the same (ending 3975) what number is read back when you dial 17070?

Re: 1471

Gliwmaeden2 — Tue, 16 Jan 2024 21:36:43 GMT

Posting on behalf of the OP, @Arne-TalkTalk, from a PM:

"rang 17070 came up my number ........3975 last thursday the 12th talktalk sent an open reach engineer to see what was going on he asked for my number .....3975 he said that is not the number i have been given he said the number is .......4271 while he was here i rang both numbers on my mobile and none were connected the engineer said wait half an hour while i go to the box at the end of our street before you try to make a phone call after that wait i rang ......3975 not working rang ......4271 that worked i then contacted talktalk to be told somebody had cancelled my telephone account on january the 2nd p neville"

Please note, the customer also writes:

"ps this community system is rubbish every time i try to click in a page comes system unresponsive after 30 seconds to a minute page comes on then every page i try to open comes up the same very annoying and time wasting"

So the customer is not even able to reply on here because of the freezing pages that I have previously reported.

The OP concludes with "sorry while all this was happening i could use my phone to call just receive no incoming calls".

Re: 1471

annienev123 — Wed, 17 Jan 2024 08:37:07 GMT

17070 shows my number 263975 i have on my mobile showing i rang the number 764271 which talktalk changed to still no 1471

Re: 1471

annienev123 — Wed, 17 Jan 2024 09:11:48 GMT

re buffering iam piggy backing off sky this morning no buffering no delay

Re: 1471

Arne-TalkTalk — Wed, 17 Jan 2024 10:23:07 GMT

Hi annienev123

There has to be a fault, if 17070 reads back 3975 that means we haven't changed your number.

Re: 1471

Anonymous — Wed, 17 Jan 2024 10:35:03 GMT

Morning,

Can I just confirm, you can make and receive calls ok but the 1471 service is not working, is that correct?

Thanks

Michelle

Re: 1471

annienev123 — Wed, 17 Jan 2024 17:07:33 GMT

what number would have come up on number 17070 when it was was 746271 i have number on mobile that i rage on the 10th get in touch tex agents and phone agents they will tell you account cancelled no callblocker why all gone if nothing has been changed

Re: 1471

annienev123 — Wed, 17 Jan 2024 17:11:15 GMT

my number changed back after i reported having no 1471

Re: 1471

annienev123 — Wed, 17 Jan 2024 17:38:42 GMT

if you say no number change get in touch with open reach and enquire what call out engineer was asked to do and what he said about my number p neville

Re: 1471

Chris-TalkTalk — Thu, 18 Jan 2024 12:47:16 GMT

The telephone number showing on our systems is the one ending 3975, line test is passing. If you call the landline number ending 3975 from your mobile, what happens?

Chris

Re: 1471

annienev123 — Wed, 24 Jan 2024 16:56:33 GMT

had a open reach engineer out today no problem with my equipment you didn,t say when i asked if you had found out if my line had been cancelled p neville

Re: 1471

Chris-TalkTalk — Thu, 25 Jan 2024 08:32:10 GMT

Hi annienev123,

So is it now working? (There does appear to have been a cancellation order but our systems are showing that the service is currently active and line tests aren't picking up any issues)

Chris