topic Re: My landline in Home Phone

My landline

rixpyke — Sat, 13 Jan 2024 11:52:57 GMT

My landline has been completely dead for the past month. as it is IMPOSSIBLE to talk to anyone at 'Talk Talk' I have cancelled my direct debit. This way of running a service is inexorable. No HUMANS anywhere. I thought the only way to get a response from TT was to cancel the payment - and indeed I did. But still not a human in sight! I think my days with TT are over.

Re: My landline

Gliwmaeden2 — Sat, 13 Jan 2024 11:59:10 GMT

You will be getting yourself into more of a pickle by cancelling the Direct Debit, @rixpyke.

Contact Talktalk on 03451 720088 or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

There's no staff on here before Monday. Ensure that you have completed your community forum profile details for TT staff to identify your account if you still need help.

Re: My landline

Debbie-TalkTalk — Mon, 15 Jan 2024 07:54:45 GMT

Hi rixpyke

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: My landline

Debbie-TalkTalk — Wed, 17 Jan 2024 07:33:22 GMT

Hi rixpyke

Do you still need help with this?

Thanks

Re: My landline

Astra1 — Tue, 13 Feb 2024 13:06:45 GMT

My landline is also dead for five days, Openreach came (to check my broadband, which is fine...!) and told me the line would need replacing, but nothing since, and cannot get through on Chat, nobody monitoring. What is going on, TalkTalk? You are not TalkTalking!

Re: My landline

Debbie-TalkTalk — Tue, 13 Feb 2024 13:08:29 GMT

Hi @Astra1

I'm sorry to hear this.

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks