topic Line fault in Home Phone

Line fault

Gillian26 — Thu, 18 Jan 2024 19:09:12 GMT

I have had no home phone for nearly 2 weeks! An engineer was out twice then never came back. An engineer was supposed to be out today 18th January but no one turned up. Tge ticket niw says fixed!!!!I am 86 registered blind and in poor health. My family are tearing their hair because talk talk will only speak to me. I am not tech save. Where do I go from here

Re: Line fault

Gliwmaeden2 — Thu, 18 Jan 2024 21:32:18 GMT

@Gillian26, in these days of scammers etc, Talktalk has to be extremely careful that they only speak to the account holder.

The ways around this involve Power of Attorney/ Authority to Act, but you can also organise a nominated user:

https://community.talktalk.co.uk/t5/Articles/Nominated-user/ta-p/2205256#:~:text=Appointing%20a%20Nominated%20User%20enables,touch%20and%20request%20the%20form.

For anything like this, use the forum search engine for further information .

Also, Talktalk needs you to register for accessibility support if you are vulnerable for health reasons etc:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Back to the present situation, those fault tickets on My Connection cannot be relied upon ..... it is one of these things that I have reported many times, and it renders that means of support very unsatisfactory.

However, staff will be back on the forum in the morning. Look out for their reply.

Ensure that you have completed your community forum Profile details for them to identify your account.

Go via your avatar/name; settings. Add your Talktalk landline number in Personal Information. SAVE CHANGES.

Re: Line fault

Debbie-TalkTalk — Fri, 19 Jan 2024 06:35:54 GMT

Hi Gillian26

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Line fault

Debbie-TalkTalk — Mon, 22 Jan 2024 09:16:16 GMT

Hi Gillian

Do you still need help with this?